Retail Systems & Support Analyst

Retail Systems & Support Analyst

Duration : 6 Months

Tax Work Location : 6625 Excellence Way, Plano, TX, USA

Schedule : Onsite, M-F, 8-5pm

KEY RESPONSIBILITES / REQUIREMENTS :

Position Summary :

Retail is seeking a results-orientated IT administrator to manage our retail store technology infrastructure. The candidate will be responsible for managing existing platforms, hardware and software, performing troubleshooting to resolve AV and IT issues and maintaining our networks and servers. This position will also play an important role in the selection, development, deployment of all new additions to the technology deploys into our customer facing environments.

Role and Responsibilities :

Monitor, maintain, and deploy network and server systems

Develop a streamlined process for upgrading, installing, and configuring new hardware and software with guidance from the Sr. Manager of Technology and Systems

Establish and enforce security protocols and procedures to prevent potential threats

Strengthening and managing internal security through inspection, audit, and approval processes

Creating user accounts and managing access control

Performing diagnostic tests and debugging procedures to optimize retail technology and systems

Documenting and standardizing processes for use by retail team and back-office support teams

Support new technology rollouts for testing and deployment

Develop strong relationships with Samsung Global, and local Systems and Security teams

Assist Retail Store Operating Partners with guidance on deployment and technical support for systems used within Samsung operated retail stores and retail partner locations.

Technical Understanding

Windows Server and Active Directory Enterprise management

Amazon Web Services (Firewall and Virtual environment)

Meraki network infrastructure management, security, and deployment

Retail Point of Sale systems (iQmetrix)

Retail Analytics Software Used to Monitor Customer Traffic and Conversion

Digital content management and deployment (BrightSign, AMX, VXT, and MagicINFO Digital web-based content management solutions)

Working knowledge of Sales Enablement tools and platforms

Video security solutions and monitoring (Eagle Eye Networks)

Microsoft SharePoint

Project management tools (Jira Confluence)

VoIP hosted voice solutions

Understanding of commercial retail audio solutions (Harman, and Soundtrack Your Brand)

Windows Desktop Management Tools and Software

Understanding of Asset Management tools and platforms

Skills and Qualifications :

Bachelor's degree in computer science, information technology, information systems or similar

Experience in retail AV / IT telecommunications industry is a plus

Applicable professional qualification such as Microsoft, AWS, Oracle or Cisco certification

At least 2 years' experience in a similar role

Extensive experience with AV and IT systems, networks and related technologies including, wireless networking, routing and switching, multimedia systems and broadband technology standards

Solid knowledge of best practices in IT administration and system security

Strong analytical and problem-solving skills

Excellent interpersonal and communication skills

Periodic availability required for after hours, weekends, and holidays to support and align with retail business operating hours

Ability to travel 20% of the time with possibility to increase up to 40% to support future growth of the organization

HM would like to review more candidates - I can submit 2 more profiles. SEE BELOW COMMENTS FROM HM AND WE NEED TO MAKE SURE NEXT 2 HAVE WHAT THEY ARE LOOKING FOR ON THEIR RESUMES

Most Recent Contact Supplier Request Note : Per the manager :

Submitted candidates are mostly network heavy in experience and I was very clear during the supplier call that I needed a mix of hands-on AWS, Meraki, AWS Firewall, and Windows Server experience."

Minimum of 2 years' experience with AWS cloud, required hands on services such as EC2, VPC, Security Groups, S3, IAM, Lambda.

Minimum of 2 years' experience with expanding and maintaining Windows Server environment within AWS cloud, An example of this would be to take existing environment and scaling it appropriately and possible building new and cutting over from existing.

o Required hands-on :

Creating and integrating Windows Server Domain Controllers VM

Active Directory Users and Computers

Group Policy

Domain Controllers.

Minimum of 2 years' experience with Meraki dashboard and physical network equipment.

o Troubleshooting network issues at physical location along with backend systems (AWS connectivity / firewall)

o Scaling network in multiple retail locations across the US.

Important to have experience with all aspects of the AWS, Meraki, Firewall, Server as this is all interconnected. Unlike a large organization, a single team manages the entire space.

A successful individual will have the ability to work through a discovery phase and scale accordingly.

HM Needing more profiles to review on this, the 2 profiles Simon and Abdul on no interest, felt they were to Networking experience, below is from HM on what he is looking for in a profile

Per the manager :

Submitted candidates are mostly network heavy in experience and I was very clear during the supplier call that I needed a mix of hands on AWS, Meraki, AWS Firewall, and Windows Server experience."

Minimum of 2 years' experience with AWS cloud, required hands on services such as EC2, VPC, Security Groups, S3, IAM, Lambda.

Minimum of 2 years' experience with expanding and maintaining Windows Server environment within AWS cloud, An example of this would be to take existing environment and scaling it appropriately and possible building new and cutting over from existing.

o Required hands-on :

Creating and integrating Windows Server Domain Controllers VM

Active Directory Users and Computers

Group Policy

Domain Controllers.

Minimum of 2 years' experience with Meraki dashboard and physical network equipment.

o Troubleshooting network issues at physical location along with backend systems (AWS connectivity / firewall)

o Scaling network in multiple retail locations across the US.

Important to have experience with all aspects of the AWS, Meraki, Firewall, Server as this is all interconnected. Unlike a large organization, a single team manages the entire space.

A successful individual will have the ability to work through a discovery phase and scale accordingly.

Again, need AWS and Meraki - they are only listed as a technical skill

Can you have this candidate write up their experience with AWS and

Meraki and send to me to include or if they have experience have them update their resume to include their experience where they worked with it