Talent.com
Technical Writer
Technical WriterEllKay • Elmwood Park, NJ, US
Technical Writer

Technical Writer

EllKay • Elmwood Park, NJ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

:

You’ll own product documentation across platforms and products, partnering with Product, Engineering, UI/UX, Support, and the new E‑Learning Manager. You’ll deliver clear, branded, release‑aligned content that supports internal enablement and customer success, while laying the groundwork to modernize and digitize documentation in a searchable portal.

Expectations for Your Role

BASE (first 6–12 months)

  • Inventory, standardize, and update priority product/user guides and technical docs.
  • Establish Information Architecture (IA), style/terminology standards, and a repeatable review process.
  • Deliver release‑aligned updates (quarterly+), including client‑facing release documentation.
  • Partner with the E‑Learning Manager to storyboard and script WBT modules and tutorial videos.

GROWTH (year 1+)

  • Close the documentation backlog and expand coverage (workflows, quick references, troubleshooting, API docs).
  • Introduce lightweight, contextual in‑app help patterns and a knowledge base structure.
  • Drive consistency across products (terminology, visuals, diagrams) and reduce support tickets via better findability.

FUTURE (long‑term)

  • Lead the planning and migration path to a modern documentation portal (SSO, versioning, analytics, AI‑assisted search) in partnership with Product, Support, and Engineering.
  • Enable certification and WBT integration by aligning documentation and training assets.

Essential Duties & Responsibilities:

  • Write, edit, and maintain end‑user documentation, step‑by‑step guides, and client‑specific quick references.
  • Design and deliver visually appealing documentation and technical diagrams that enhance usability, comprehension, and user experience
  • Create and maintain platform/product technical docs: architecture overviews, data dictionaries, schema references, installation/configuration, and API integration guides.
  • Produce diagrams and workflow illustrations; ensure accessibility and brand compliance.
  • Draft and maintain troubleshooting guides, error references, and FAQs.
  • Collaborate with Product Managers/PMMs and SMEs to capture accurate workflows and release changes.
  • Co‑develop scripts, storyboards, and captions/transcripts for tutorial videos and WBT.
  • Manage document IA, versioning, and release notes workflow; enforce style and terminology consistency.
  • Partner with Support/Delivery to align documentation with ticket trends and onboarding needs.
  • Prepare content and metadata for future documentation portal migration; contribute to evaluation of tooling.

Qualifications

  • 4–7+ years of technical writing for software/SaaS; portfolio showcasing end‑user and technical deliverables.
  • Ability to translate complex healthcare/interop concepts into plain, structured guidance.
  • Expert writing, editing, and information architecture skills; strong attention to detail.
  • Proven cross‑functional collaboration with Product, Engineering, and Customer‑facing teams.
  • Proficiency in Microsoft 365; working knowledge of diagramming tools.
  • Familiarity with issue tracking and content workflows (e.g., JIRA/Confluence or similar).
  • Experience with WBT authoring collaboration (e.g., scripting for Articulate 360/Captivate).
  • Nice to have: Docs‑as‑code and/or help authoring tools (e.g., MadCap Flare, ReadMe, static site generators); SCORM/xAPI awareness; healthcare IT domain exposure.

Success Measures

  • Backlog burn‑down and release‑aligned updates delivered on time.
  • Reduction in repeat “how do I…?” tickets; improved internal training satisfaction.
  • Consistent terminology and IA across products; increased documentation adoption/engagement.
  • Approved plan for documentation portal modernization.

Benefits:

ELLKAY offers a comprehensive and competitive benefit package that starts day one!

Including:

  • Medical, Dental, and Vision benefits
  • Employer-paid Life and LTD
  • 401k w/ matching – once eligibility is met
  • Work/life balance
  • Paid Volunteer Program
  • Flexible working hours
  • Generous FTO
  • Remote work options
  • Employee Discounts
  • Parental Leave

Our awesome culture includes:

  • Working with talented, collaborative, and friendly people who love what they do
  • Professional growth within
  • Innovation environment
  • On site in HQ Free daily lunches

Additional information

At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.

Create a job alert for this search

Technical Writer • Elmwood Park, NJ, US

Similar jobs

Grant Writer

Cypress Hills Local Development CorporationBrooklyn, NY, United States
Full-time

Salary/year Position Type Full Time Job Shift Day (8-4pm or 9-5pm) Education Level Bachelor's + combination of work exp.Travel Percentage Up to 25% Category Fund Development.With community resident...Show more

 • Promoted

Remote UX Writer & Information Architect

Us Tech SolutionsNew York City, NY, United States
Remote
Full-time

A technology solutions provider is looking for a UX Writer & Content Designer to develop user-facing language and information architecture for internal web tools.This remote position requires 4year...Show more

 • Promoted

Investment Writer (RFP Proposals)

Russell InvestmentsNew York, NY, United States
Full-time

Specific compensation will be based on candidate's experience, skills, qualifications, commercial considerations, and other job-related factors permitted by law.At Russell Investments, salary is ju...Show more

 • Promoted

US Contracts Technical Proposal Writer (Fully Remote)

Omm IT SolutionsNew York City, NY, United States
Remote
Full-time

Job Description Description :Omm IT Solutions (Omm Inc.US Government Contracts Technical Proposal Writer to Work from Home / 100% remote, located anywhere in India.Work hours are 8 :00 am to 5 :00 ...Show more

 • Promoted

AVP, Product Services / RFP Writer

The TCW GroupNew York, NY, United States
Full-time

TCW is a leading global asset management firm with a strong foundation across Fixed Income, Private Credit & Alternatives, and Equities.We are committed to delivering exceptional client outcomes th...Show more

 • Promoted

Senior Health IT Technical Writer & Training Content

Base One TechnologiesNew York, New York, United States
Full-time

A technology firm in New York is seeking a candidate with over 5 years of experience in creating user manuals and IT training material specific to Health IT programs.This role requires the ability ...Show more

 • Promoted

Lead Technical Trainer/ Writer

Carter Lard ConsultingYonkers, NY, United States
Full-time
Quick Apply

Job Title: Lead Technical Trainer/ Writer Job Category: Direct FLSA: Exempt Reports To: Manager, Technical Manuals and Training Dept: Technical Publications Salary Range 85k to ...Show more

Travel CT Tech - $2,846 per week in Cornwall, NY

AlliedTravelCareersCornwall, NY, US
Full-time

Health Advocates Network is urgently hiring CT Tech with at least.Graduate of an accredited school of Radiologic Technology required.Graduate of a CT training program OR minimum 1 year experience i...Show more

 • Promoted

IT Technical Writer

RELQ TECHNOLOGIES LLCDowntown Brooklyn, NY, United States
Full-time
Quick Apply

Job Title: Technical Writer Location: Brooklyn, NY (Onsite Day 1) Duration: Long Term Contract Project Overview: Key Responsibilities: Prepare and consolidate application inventories across DEV, QA...Show more

Technical Writer (MadCap Flare) - Remote in US

Tricon SolutionsRidgefield Park, NJ, United States
Remote
Full-time

Job Title :Technical Writer (MadCap Flare)Location :RemoteEmployment Type :Contract on W2Job SummaryWe are seeking an experienced Technical Writer with hands-on expertise in MadCap Flare to develop...Show more

 • Promoted

Grant Writer

NIA Community Services NetworkBrooklyn, NY, United States
Full-time

NIA Main Office - Brooklyn, NY.Salary Position Type Full Time.The Grant Writer will work within NIA's development team with a focus on researching, preparing, and submitting grant proposals and app...Show more

 • Promoted

Remote Technical Writer - RESTful API Documentation

Noblesoft TechnologiesSecaucus, NJ, United States
Remote
Full-time

A technology solutions provider based in New Jersey is looking for a Technical Writer with a strong background in technical writing and proficiency in MadCap Flare.The role involves documenting RES...Show more

 • Promoted

Technical Writer

RightTalents LLCBrooklyn, NY, United States
Full-time
Quick Apply

Job Title: Technical Writer - 103 Location: Brooklyn, NY (Onsite) Duration: 36 Months Job Summary: The Technical Writer will produce high-quality documenta...Show more

Remote Cloud Technical Writer & Documentation Expert

EffectualJersey City, NJ, United States
Remote
Full-time

A technology consulting firm is seeking a Technical Writer to create and maintain documentation for cloud-based services.This role involves translating technical information into user-friendly cont...Show more

 • Promoted

Dedicated Writer

TradeJobsWorkForce10040 New York, NY, US
Full-time

Dedicated Writer Job Duties: Computer with internet access Office 365 or Microsoft Office Suite Mobile phone Willingness to communicate and help clients Writing and research skills Formatting abili...Show more

 • Promoted

Technical Writer

RELQ TECHNOLOGIES LLCNew York, NY, United States
Full-time
Quick Apply

Job Title: Technical Writer Location: Brooklyn, NY (Onsite Day 1) Duration: Long Term Contract Project Overview: NYC DSS is executing a large-scale Data Center Co-location and Migration Project foc...Show more

Remote Tech Product Writer & Reviewer

Conde NastNew York City, NY, United States
Remote
Full-time

An innovative media company is seeking a Product Writer & Reviewer to join their dynamic team.This exciting opportunity involves testing and reviewing a variety of consumer technology products, fro...Show more

 • Promoted

Technical Writer

TradeJobsWorkForce10033 New York, NY, US
Full-time

Research, write, edit and proofread complex technical data.Create, maintain and update manuals, procedures, specifications and other documents.Create, maintain and update installation instructions,...Show more