The DoubleTree by Hilton Hotel San Jose is looking for a Front Desk Agent to join the team\! This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry\. We're less than five minutes from San Jose International Airport and ten minutes from downtown San Jose\.
We are proud to be ranked \#1 on Great Places to Work and on Fortune's World's Best Workplaces list\! Here our Team Members love being a part of our award\-winning culture that includes a friendly workplace environment, best\-in\-class benefits package, career growth opportunities, free meal during shift, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program\!
A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards :
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values :
In addition, we look for the demonstration of the following key attributes :
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
Front Office Upselling Incentive Program - Commission based program based on upsell generated revenue\. Revenue is calculated as time of guest check\-out\. Upsell revenue can include; room type upgrades, early check\-in fee, late check out fees and late cancellation fees\.
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Front Desk Agent • San Jose, CA, United States