Field Services Engineer

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Essential Functions

• Interfaces with internal and external customers in the coordination, planning, implementation, maintenance and service issues for Globus Medical product
• Installs Globus Medical product on-site at customer locations (hospitals) in accordance with an official installation procedure
• Performs site acceptance testing of Globus Medical product to demonstrate operational performance consistent with product specifications and formal test procedures
• Demonstrates system functionality to customer representatives and secures documented evidence of their concurrence of system functionality
• Responds to customer issues / complaints regarding Globus Medical product performance, by diagnosing reported problems, replacing (or repairing) product and demonstrating to customers that the reported problem has been resolved
• Performs preventative maintenance of Globus Medical product on-site at existing customer's facilities
• Updates existing products to resolve systemic product issues and ensure optimal system functionality; upgrades existing products to enhance system capabilities and provides additional features
• Documents and properly records all customer feedback, issues and complaints consistent with Globus procedures for any unmet customer expectations
• Documents the results of all customer visits including formal installation and system functionality test reports consistent with Globus Medical procedures
• Participates in and helps manage returned material authorization (RMA) processing
• National and possible international travel in support of equipment is possible. As more equipment is deployed in the Northwest there will be less travel
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensures compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Our Values

Our Life Moves Us philosophy is built on four values : Passionate About Innovation, Customer Focused, Teamwork, and Driven.

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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