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Customer Support Team Lead
VirtualVocationsNewark, New Jersey, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Customer Support Team Lead.
Key Responsibilities
Oversee daily operations of the Customer Support team
Provide support and guidance to team members
Conduct one-on-one coaching sessions to enhance agent performance and skills
Required Qualifications
Proven experience in customer support or team management
Proficiency with Zendesk, Shipstation, or similar platforms
Ability to analyze data and identify trends for process improvement
Excellent English skills (B2-C1)
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Lead Customer Support • Newark, New Jersey, United States
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