Employee Engagement Specialist

Job Description

Job Description

Hermann Services, Inc., headquartered in South Brunswick, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast / Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, Pennsylvania, and Maryland. Launched in 1927 when the founder, Fred J. Hermann, purchased his first truck, the Hermann name has since stood for integrity, value, service and logistics expertise.

The Driver Engagement Specialist will serve as an employee advocate, focusing on the lifecycle of the Driver employees for engagement and retention and will report directly to the Senior Manager of Driver Recruitment & Engagement. This role will be responsible for interacting with the Driver employees across the organization, getting feedback from employees, working to resolve or escalate issues and organizing Driver events to make the work environment fun and have employees feel appreciated. This person will play a key role in understanding Driver employee issues and working with the managers and HR / Payroll to address these issues as needed. We are looking for an empathetic, friendly, energetic, fun, detail oriented and organized person to join our team.

Essential Responsibilities

• Assist with recruiting for Driver positions; collect documents, follow up emails, coordinate orientation schedules, etc.
• Assist in coordinating Driver Performance Review schedules.
• Manage the Driver survey program to solicit feedback and follow up with survey responses.
• Administer the Bonus program; present the results monthly / quarterly.
• Coordinate Driver events & contests onsite / offsite.
• Create special contests with prizes to improve Driver engagement.
• Coordinate with HR the Driver anniversary recognition & Birthday Card program.
• Lead weekly employee retention meetings with the employee retention committee.
• Report weekly / monthly / quarterly / yearly metrics / KPIs on retention for the managers, retention committee and Board of Directors.
• Work with the Marketing Department to spotlight Drivers on social media.
• Assist in the Driver employee onboarding and deboarding process.
• Other projects and duties as assigned.
• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice based on business needs.

Education & Skills

Job Detail : Conduct

Physical Requirements

Works in a standard office environment with some travel to other locations as needed (i.e. other facilities, staff events, training, etc.).

While performing the duties of this job, the employee frequently is required to communicate via phone and in person, stand, walk, use hands and fingers, reach with hands and arm, and to sit at a desk and use a computer for prolonged periods of time, with reasonable breaks. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.