Client Care Servicing Specialist-Digital Support

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Regular or Temporary :

Regular

Language Fluency : English (Required)

Work Shift :

1st shift (United States of America)

Please review the following job description :

Responsible for incoming calls for routine and low complexity inquiries regarding products procedures systems or policies for new and existing clients. Committed to utilize all available tools and resources to curate a differentiated client experience track all unresolved issues accurately to ensure timely follow up and resolution. Servicing specialists act as client advocates to track client complaints and feedback regarding Truist our teammates products and vendors.

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose Mission and Values.

2. Investigate and provide resolution to clients requests to Care Center branches and other lines of business requiring use of one specialty (e.g. business care card loan servicing).

3. Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.

4. Identify and escalate as necessary bank errors and regulatory concerns that pose a risk to the bank.

5. Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.

6. Follow established policies procedures guidelines regulations and laws to protect both our clients and Truist from any unnecessary risk.

7. Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities business resource group (BRG) activities and other work-related activities.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent education and related training or experience

2. One year of client servicing work experience (call center retail hospitality medical etc.)

3. Proficiency in computer applications (e.g. Windows Microsoft Office) technical skills interpersonal abilities problem-solving skills and ability to work efficiently across multiple platforms

4. Proficiency in written and verbal communications (including grammar and spelling)

5. Satisfies regulatory requirements for holding the position including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act

Preferred Qualifications :

1. Prior experience working in a call center or high volume / fast-paced work environment

2. Prior experience in a client-facing role

3. Background in supported departments and / or products

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and / or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1