Technical Documentation & Engineering Support Specialist

Job Description

Job Description

Position : Technical Documentation & Engineering Support Specialist

Reports To : Director of Engineering

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Technical Documentation & Engineering Support Specialist.

Job Summary : The Technical Documentation & Engineering Support Specialist is responsible for developing, maintaining, and distributing technical manuals, work instructions, labels, and related engineering documentation. This role ensures that engineering documentation is accurate, complete, and consistent, and is ready for both customers and internal teams.

The Technical Documentation & Engineering Support Specialist also serves as a critical liaison between departments throughout the custom development process. Responsibilities include reviewing incoming orders to identify errors or inconsistencies before they reach engineering, ensuring alignment between sales, engineering, and customer expectations, coordinating with procurement and production to support accurate scheduling and smooth workflow, organizing and participating in custom project meetings, and assisting sales in advance of orders by preparing layout drawings and providing other technical documentation as needed.

Success in this role requires strong organizational and technical writing skills, proficiency with AutoCAD and Adobe FrameMaker, and the ability to effectively collaborate across departments and functions.

Roles and Responsibilities :

• Develop, update, and manage machine manuals using Adobe FrameMaker
• Prepare and distribute customer manuals
• Create and maintain work instructions, labels, and technical documentation
• Work with sales and customers to develop layout drawings
• Collaborate with product management and sales in defining custom items
• Organize and track custom items execution and follow-through
• Organize and support Engineering Change Request (ECR) processes
• Organize and support CARE responses (customer and internal quality reporting)
• Perform other duties as assigned

Profile and Background :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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