Customer Support Scientist

A company is looking for a Customer Support Scientist II.

Key Responsibilities

Review and report customer DNA sequencing data

Monitor quality of DNA sequencing data and perform proactive follow-ups

Assist with internal projects to enhance the efficiency of the Technical Support team

Required Qualifications

BS Degree in Biological Sciences or a related field

1-2 years of relevant experience

Ability to closely follow Standard Operating Protocol (SOP)

Experience in mentoring new team members