Customer Success Rep I (in-person)-Bilingual Spanish / English

Job Description

Job Description

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees.

Do you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team!

We’re looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won’t just answer questions—you’ll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking.

Whether it’s by phone or virtual chat, you’ll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team—this is the opportunity you’ve been waiting for. Bilingual in English and Spanish is highly desirable.

Summary : The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience.

Schedule : Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8 : 30 AM – 5 : 30 PM, or similar. This is an in-person position.

Salary Range : $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test , employees will receive a $1 / hour increase to their base pay rate.

Expected tentative start date for this cohort is November 3rd.

Compensation commensurate with experience.

At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.

Essential Duties and Responsibilities include the following :

• Educate and assist customer base on company website, products, and services
• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Provide customer feedback to department for new product and resource development
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Be a knowledgeable point of contact for both new and existing customers
• Handle complex requests with patience, professionalism, and empathy
• Review and resolve situations in a timely manner by identifying customer concerns
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
• Complete and process all required tasks
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department / company meetings
• Other duties as assigned

For an extensive list of responsibilities, duties and physical demands / work environment please refer to the attached Job Description.

EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES :

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS :

4over LLC Company History :

4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

401(k) Retirement Plan

Holidays and PTO

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.