IT Field Support Technician - Vivamee Hospitality

Job Description

VIVAMEE Hospitality has cultivated a superior, immersive hospitality experience, providing our guests with unforgettable retreats and events among our properties on the shores of the Chesapeake Bay & South New Jersey.

The IT Field Support Technician is a vital role in ensuring seamless technology operations across our organization, providing comprehensive support in areas including network and infrastructure, desktop and application support, access control, user account administration (adds, moves, and changes), special projects, and detailed documentation. This position demands prompt resolution of technical issues while delivering exceptional customer service, embodying the company’s core values and commitment to quality. The work schedule rotates weekly on a round-robin basis, alternating between Monday-Friday and Tuesday-Saturday. We seek results-oriented, creative individuals with a passion for technology, eager for personal development, stability, and advancement opportunities within a dynamic, rewarding environment that fosters growth and impact.

Job Responsibilities :

• Diagnose and resolve technical issues related to network and network infrastructure, hardware, software, and peripherals, ensuring minimal downtime.
• Perform proactive upgrades to our network infrastructure as required
• Respond to events raised by our monitoring tools
• Respond to customer inquiries and issues via phone, email, or in person in a timely manner
• Provide timely updates is also a critical part of customer service
• Create accounts, assign permissions, reset passwords, and disable accounts
• Set up, configure, and deploy hardware and software including, but not limited to new PCs / Laptops, printers, VoIP Phones, and network infrastructure equipment
• Instruct on how to properly use equipment and company systems
• Track and maintain inventory of company equipment
• Develop and document IT Standard Operating Procedure documents, systems, and processes
• Site visits to our family of Resorts on a regular basis
• Manage time appropriately to meet escalation or Service Level requirements
• Participate and collaborate as needed to assist fellow departments, teams and team members as needed
• Brainstorm with other team members to identify new opportunities for clients to improve their business with technology
• Emergency critical after-hours response as needed
• Travel between company locations, including driving to our family of resorts in the Chesapeake Bay, South New Jersey, and other newly acquired resorts within a reasonable drivable distance, as needed for on-site support.   Your primary location will be in the Chesapeake Bay area.
• Any additional task or responsibility as assigned

Job Qualifications :

Requirements

IT Technician