Job Description
Job Description
Description : OVERVIEW
At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.
The Integrated Solutions Director works directly with clients and internal teams to manage the team responsible for implementations and support of our Integrated partners, supporting all stages from inception to completion. In addition, the Integrated Solutions Director will help :
- The Partner Development team in winning new business by bringing technical expertise to the sales process
- The Operations team in providing consultative support and troubleshooting for integrated partners post-implementation
- The Technology team by supporting 3rd level integrated support questions and managing relationships with key integration partners building confidence in the Fortis platform and solutions
ESSENTIAL DUTIES :
Provide day to day leadership of the Integrated Solutions team to support implementation and support of Fortis integrated partners.Coach and guide the Integrated Solutions team to provide support that delights our customersAct as a guide providing design expertise and technical leadership in projects, including solution design, project planning, project management, capacity planning, software upgrades, management of resources, and implementation of new technologies.Build relationships with clients to understand business needs to develop solutions for new and existing technologies.Work with internal teams to track down key knowledge and answers to questions before, during and after implementation process.Create a streamlined process for supporting clients through the implementation process with a focus on successful, scalable patterns.Understanding the functionality of Fortis products and the ability to successfully communicate to partners and software clients.Deliver product demonstrations and sales presentations and lead clients through proof of technology.Be a dedicated point of contact to the team, providing support to clients and acting as a liaison with internal departments as needed.Provide help in researching and developing new products.Provide reporting that provides management with visibility into the Integrated Solutions Pipeline of implementation.Ability to empathize with users of all experience levels to quickly grasp the issues they are facing.Maintaining expertise and a depth of knowledge on all Fortis products and technology to effectively communicate to the Integrated Solutions team, internal stakeholders and external clients the functionality and benefits of our products.Requirements :
Bachelor’s degree in related field, preferredAbility to manage multiple projects and priorities in a fast-paced environmentAbility to lead a team of resourcesTechnical written and presentation skills, must be able to articulate technical topics to clientsStrong customer focus and problem resolution skillsExcellent written and verbal communication skills, particularly strong persuasion and negotiation skillsIntellectually curious with strong analytical and problem-solving skills