Enterprise Customer Success Manager

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at Tennr, your mission is simple : make our customers deliriously happy . This means delivering more than just great software it means being a trusted, strategic partner to some of the most complex healthcare organizations in the country. You'll own the customer relationship end-to-end, from onboarding and implementation to renewal and expansion, working across stakeholders from front-line users to the C-suite.

To succeed, you'll combine deep product expertise with a nuanced understanding of healthcare operations, turning messy workflows into streamlined automation and feedback into roadmap-shaping insights. You'll run hands-on trainings, execute client success plans, and ensure that every customer sees clear, ongoing value from Tennr. You'll also work closely with Product, Engineering, and Operations to develop internal tools and processes that make both our customers and our team more effective.

This is a high-impact role for someone who thrives in ambiguity, loves solving hard problems, and builds relationships that last. If you're energized by big challenges and want to help fix healthcare one delighted customer at a time we'd love to meet you.

Responsibilities

This role includes :

• Own the end-to-end customer relationship from onboarding through renewal and expansion ensuring timely implementation and long-term success.
• Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals.
• Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care.
• Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change.
• Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.
• Design and launch tools including health score reporting, worker forecast dashboards, and data request ticketing systems that support both internal decision-making and customer outcomes.
• Identify expansion opportunities and activate customer advocacy through strategic reviews, references, and case studies.

Qualifications

Why Tennr?

Benefits