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Administrative & Customer Service Coordinator

Administrative & Customer Service Coordinator

IICRCBoca Raton, FL, US
30+ days ago
Job type
  • Full-time
Job description

Administrative & Customer Service Coordinator

Boca Raton, FL Full-Time | On-Site Compensation : $45,000$50,000 base + commission + annual bonus

Are you someone who thrives in a fast-paced environment, loves helping people, and takes pride in being the go-to person on a high-performing team? If you're a strong communicator, natural problem-solver, and master of multitasking, we want to meet you.

What You'll Be Responsible For :

1. Customer Service Excellence

  • Be the first point of contact for our customersanswering calls, explaining our services, and delivering an exceptional experience from the start.

2. Dispatch & Schedule Coordination

  • Dispatch technicians to job sites efficiently while managing updates through our internal scheduling systems. Keep the day running smoothly for both customers and team members.

    • 3. Sales Support & Follow-Up

  • Respond to customer inquiries about proposals, track pending leads, and support the sales team in closing opportunities.

    • 4. Project Coordination & Communication

  • Create and send proposals, maintain clear communication with clients and internal teams, and ensure all project files and documentation are complete and accurate.

    • What You Bring to the Table :

  • Strong communication skillsyou're confident, professional, and personable with customers and coworkers.
  • Comfortable using technology to stay organized, track projects, and manage details.
  • A knack for multitasking, prioritizing, and staying calm under pressure.
  • Exceptional attention to detailyou don't let things slip through the cracks.
  • Experience in the restoration or service industry is a plus, but a positive attitude and customer-first mindset are non-negotiable.

    • What You'll Get :

  • Compensation : $45,000$50,000 base salary (DOE) + commissions + annual performance bonus
  • Benefits Package : Health, dental, and vision insurance, plus 401(k) with company match
  • Paid Time Off : PTO and paid company holidays
  • Professional Growth : Ongoing training in both technical skills and leadership development

    • About Us :

    We are a locally owned business and proud member of the nation's leading restoration franchise. That means you get the family-feel of a small team, with the tools and support of a nationally recognized brand. We work hard, celebrate wins, and support each other every step of the way.

    Note : If we need to remind you to stay organized, deliver excellent service, or bring energy to your daythis probably isn't the role for you. But if you're excited to make a difference every day, we'd love to hear from you.

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    Customer Service Coordinator • Boca Raton, FL, US