Retail Operations Manager

POSITION OBJECTIVE :

This position will lead a team in creating a hospitable environment for store associates and customers alike. This role is responsible for developing the strategic leadership and business acumen skills in store leaders to maximize store performance and profitability. A role model, creating memorable customer experiences and building enduring relationships with both internal and external customers.

FUNCTIONAL RESPONSIBILITIES :

Demonstrates exceptional customer service and relationship-building behaviors reinforcing Chicos FAS selling culture of Hospitality, Experience and Relationships.

Embodies the leadership and interpersonal savvy needed to attract, develop, and retain a high-performance team and build future bench.

Partners with senior field leadership and business partners, executes key company initiatives to ensure consistency across the organization relating to brand expression, selling culture, operations, and technology.

Demonstrates strategic and collaborative leadership; is an influencer who takes smart risks and an innovative approach.

Driven to create, build and cultivate relationships with customers, amongst all levels and across all business units within the organization, particularly among peer group, sharing ideas and supporting each other for the betterment of the company.

Cultivates an environment that encourages self-accountability and drives their own professional development.

Teaches and develops skills with Store leaders to enable / empower them to be entrepreneurial business leaders.

Has strong prioritization, organizational skills and can multi-task in a fast paced, ever-changing environment.

Strives to deliver consistent incremental business results by focusing on creating experiences and deepening relationships with our customers.

Maintains a deep understanding and a clear and strategic view of the selling culture and OMNI functionality (Order / Ship from store, clienteling and outreach).

Inspires teams to make decisions that are in alignment with company goals and objectives and always in the best interest of our customer.

Ability to develop and execute strategies that support new customer acquisition and builds relationships with the local community.

Leverages customer feedback and insights to develop strategies to influence our selling culture and enhance the customer experience.

Provides weekly context to Customer Mindset; identifies and communicates feedback both formally (NPS) and informally (district) feedback.

Ensures consistent expense management and payroll control.

Utilizes reporting to maximize efficiencies within the district and applies appropriate solves / strategies / action plans.

Stays current with the trends of the retail competitive landscape and brings innovative ideas and solutions to the business.

Ability to read and analyze Profit / Loss reports and understands the importance of driving EBITDA.

Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.

COMPETENCIES : Culture

Living the Chicos FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

Manages Complexity

Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with organizational goals.

Organizational Savvy

Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Courage

Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS :

Bachelors degree strongly preferred; High School degree required

5+ years of multi-store leadership experience within specialty retail preferred

Outstanding leadership, communication, and interpersonal skills

Ability to inspire and delight customers, to build trust with business partners, and to foster a rich, team-oriented environment

Demonstrated success driving results. Expertise in selling strategies and methodologies, strategic planning, operational execution, and employee motivation

Positive and self-motivated with a strong work ethic. Ability to push through obstacles. Sets personal standards high and is known as the ideal model of the expectations that he / she demands

Proficient computer skills; Word, Excel, PowerPoint, Outlook, tablet / mobile devices, and social media

Ability to identify and communicate macro or micro trends that may positively or negatively impact the business

Ability to travel, work weekends, and attend networking events when the business requires

PHYSICAL REQUIREMENTS :

An essential function of the job is the ability to move about in a store including standing, walking, kneeling, stooping, climbing ladders, using stairs, carrying, bending, stretching, twisting, or reaching out with the body, arms, or legs, pulling, and lifting objects up to 50 pounds. Sometimes these movements are made quickly and repeatedly.

Constant Walking / Standing- 67-100% of 8-hour shift

Frequent Climbing- 34%-66% of 8-hour shift

The wage range for this position is $105,000 to $132,000. Successful candidates wage rates will be determined based on their individual qualifications for the position.

The Company offers a wide range of benefit plans including health care plans, dental plans, vision plans, 401(k) plan, paid time off, paid holidays, overtime consistent with federal / state law, life insurance, short and long term disability insurance, employee assistance program and our employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.

Chicos FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Required

Preferred

Job Industries

• Retail