Talent.com
Surveillance Shift Manager
Surveillance Shift ManagerPENN Entertainment • Riverside, MO, US
Surveillance Shift Manager

Surveillance Shift Manager

PENN Entertainment • Riverside, MO, US
4 days ago
Job type
  • Full-time
Job description

We're Changing Entertainment. Come Join Us.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive total rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

We Love Our Work.

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary :

  • Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.

Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.
  • Partners with property departments to design and conduct highly sensitive investigations to facilitate fact-finding probe into potentially illegal or inappropriate activities.
  • Act as direct liaison between surveillance room activities and the Surveillance Director / Manager and assume responsibility for the efficient operation of the Surveillance Department or assigned shift, in absence of Director / Manager.
  • Participate in the hiring process by attending interview and making recommendations in staffing.
  • Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
  • Safeguards company assets at all times.
  • Submits all appropriate reports when incidents, infractions, and violations occur.
  • Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.
  • Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Manager or Director of Surveillance.
  • Review financial reports to ensure Surveillance operation efficiency and quality control.
  • Conduct, supervise and prepare reports relating to any incident that is reported.
  • Oversee the management of attendance and time records.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
  • Bring Us Your Best.

    Qualification Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor's degree (B.A); one to two years of casino Surveillance experience or equivalent combination of education and experience.
  • Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
  • Comprehensive knowledge of video surveillance systems.
  • Comprehensive knowledge of video surveillance systems and database software. Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing.
  • Supervisory Responsibilities

    This job may or may not have supervisory responsibilities.

  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Manages work procedures and expedites workflow.
  • Provides recommendation for employee performance (disciplining, coaching, and counseling).
  • Language Skills

    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

    Reasoning Ability

    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete C.A.R.E or TIPS training.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

    The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

    Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

    Stay In The Game. Follow Us.

    We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

    We're changing entertainment.

    Equal Opportunity Employer

    Starting Salary

    $52,000 annually, depending on experience.

    Create a job alert for this search

    Surveillance Manager • Riverside, MO, US

    Related jobs
    Shift Manager - Hiring Now!

    Shift Manager - Hiring Now!

    Buffalo Wild Wings • Saint Joseph, MO, US
    Part-time
    In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives.At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of you...Show more
    Last updated: 30+ days ago • Promoted
    Shift Manager

    Shift Manager

    Buffalo Wild Wings • Shawnee, KS, US
    Part-time
    Buffalo Wild Wings GO has an atmosphere that creates stories worth telling - for our guests and for our Team Members.With our famous wings and flavors in a streamlined and counter-service environme...Show more
    Last updated: 30+ days ago • Promoted
    Travel RN – Stepdown Unit - $2,201 per week

    Travel RN – Stepdown Unit - $2,201 per week

    Host Healthcare • Country Club, MO, US
    Full-time
    Host Healthcare is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Saint Joseph, Missouri. Job Description & Requirements Specialty : PCU - Progressive Care Unit Dis...Show more
    Last updated: 16 hours ago • Promoted • New!
    Reserve Anesthesiologist

    Reserve Anesthesiologist

    United States Army • Lathrop, MO, US
    Full-time +1
    Army Anesthesiologists are critical to the preoperative care of Soldiers and their families; before, during and after surgery. If you are a professional in the anesthesiology field and want to combi...Show more
    Last updated: 4 days ago • Promoted
    Corrections Oversight Worker - Crossroads Correctional Center

    Corrections Oversight Worker - Crossroads Correctional Center

    Aramark • Cameron, MO, United States
    Full-time
    The Corrections Oversight Worker supervises inmates to ensure that meal and food items are prepared in accordance with production plans. In this role, you will train workers in methods of performing...Show more
    Last updated: 30+ days ago • Promoted
    CT Technologist, FT Nights South Overland Park

    CT Technologist, FT Nights South Overland Park

    AdventHealth Shawnee Mission • Faucett, MO, US
    Full-time
    CT Technologist, South Overland Park campus.All the benefits and perks you need for you and your family : .Vision, Medical & Dental Benefits from Day One. Student Loan Repayment Program.Received Magne...Show more
    Last updated: 1 day ago • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Aldi • Saint Joseph, MO, US
    Full-time
    When you join our team as an Assistant Store Manager, you’ll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store p...Show more
    Last updated: 2 days ago • Promoted
    Shift Manager - Urgently Hiring

    Shift Manager - Urgently Hiring

    Panera Bread • Kansas City, MO, US
    Full-time +1
    Panera Bread - State Line Road is currently looking for a full time or part time Shift Manager to join our team in Kansas City, MO. Shift Managers keep day to day operations running smoothly by lead...Show more
    Last updated: 30+ days ago • Promoted
    Safety Manager

    Safety Manager

    Tyson Foods • Saint Joseph, MO, US
    Full-time
    Certain roles at Tyson require background checks.If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been exte...Show more
    Last updated: 7 days ago • Promoted
    Shift Manager - Immediate Openings

    Shift Manager - Immediate Openings

    Buffalo Wild Wings • Saint Joseph, MO, US
    Part-time
    In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives.At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of you...Show more
    Last updated: 13 days ago • Promoted
    Shift Manager - Urgently Hiring

    Shift Manager - Urgently Hiring

    Buffalo Wild Wings • Saint Joseph, MO, US
    Part-time
    In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives.At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of you...Show more
    Last updated: 13 days ago • Promoted
    Travel Cath Lab Tech - $3126 / Week

    Travel Cath Lab Tech - $3126 / Week

    Cynet Health • Saint Joseph, MO, US
    Full-time
    Cynet Health is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Saint Joseph, MO.Shift : 5x8 hr days Start Date : ASAP Duration : 13 weeks Pay : $3126 / Week.Ranked #5 Best Tr...Show more
    Last updated: 30+ days ago • Promoted
    Forensic Lab Supervisor Quality Control

    Forensic Lab Supervisor Quality Control

    Spectraforce Technologies • Lenexa, KS, United States
    Full-time
    Forensic Lab Supervisor Quality Control.Lenexa, Kansas, United States, 66219.Must demonstrate proficiency in all principal duties of a Forensic Scientist I, II, and III as well as a group lead.Ove...Show more
    Last updated: 19 days ago • Promoted
    Reserve Nuclear Medicine Officer

    Reserve Nuclear Medicine Officer

    United States Army • Gower, MO, US
    Full-time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you'll receive benefits that you won't be able to get in a civilian career. Challenging Work Feel inspired with great case di...Show more
    Last updated: 16 days ago • Promoted
    Otolaryngology

    Otolaryngology

    Global Medical Staffing • Saint Joseph, Missouri, US
    Full-time
    Otolaryngology physician employment in Missouri : Global Medical Staffing - This experience is the perfect opportunity to go far and do good - call us today. Full-time, long-term schedule available....Show more
    Last updated: 30+ days ago • Promoted
    Reserve Entomologist

    Reserve Entomologist

    United States Army • Liberty, MO, US
    Full-time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you'll receive benefits that you won't be able to get in a civilian career. Challenging Work Feel inspired with great case di...Show more
    Last updated: 15 days ago • Promoted
    Slot Attendant / Slot Shift Supervisor

    Slot Attendant / Slot Shift Supervisor

    St. Jo Frontier Casino • Saint Joseph, MO, US
    Full-time
    We’re a personable and friendly company that values connection with both our customers and our employees.With exciting gaming action, enticing promotions, casual dining, and impeccable servic...Show more
    Last updated: 7 days ago • Promoted
    Cage Shift Supervisor

    Cage Shift Supervisor

    St. Jo Frontier Casino • Saint Joseph, MO, US
    Full-time
    Jo Frontier Casino, everyone knows your game.We take pride in creating a personable, friendly environment that connects with both our guests and team members. With exciting gaming action, enticing p...Show more
    Last updated: 30+ days ago • Promoted