Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.

Key Responsibilities

Guide emotional conversations regarding end-of-life and quality-of-life care for pets

Engage in positive interactions and answer a high volume of customer service calls

Accurately document pet medical information and schedule appointments

Required Qualifications, Training, and Education

Experience in high call volume, customer service, or call center environments

Ability to quickly learn custom software and programs

Must have a wired Ethernet connection; satellite internet and hotspots are not supported

Attendance at a mandatory 4-week intensive training program is required

Ability to sit for extended periods and lift up to 15 pounds