Customer Support Engineer

A company is looking for a Customer Support Engineer (APAC).

Key Responsibilities

Train with the customer support and engineering team to learn about Fleet and its troubleshooting processes

Deploy Fleet independently to understand the customer experience and product functionality

Assist the customer success team by addressing support issues and engaging with customers in Slack channels

Required Qualifications

2-3 years of experience supporting Windows, Linux, or MacOS devices and MDM solutions

IT background with experience in device management solutions

Strong understanding of macOS, Windows, and Linux core services

Familiarity with SQLite, shell scripting, Python, and Powershell is a plus

Experience in resolving complex technical issues for enterprise customers