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Defense Red Switch Network (DRSN) Technician

Defense Red Switch Network (DRSN) Technician

Global Enterprise Services, LLCFort Meade, MD, United States
20 hours ago
Job type
  • Full-time
Job description

Education and Experience :

  • High school diploma or equivalent and 7 years' experience, or Associate's degree and 3 years experience, or Bachelor's Degree in telecommunications, electronics, or information systems technology and one year experience
  • This position requires DoDI 8570.01-M IAT Level II certification. Must have CompTIA Security+ CE.
  • (Preferred) Certified for Command and Control Switching Systems (CCSS) operation and Maintenance Functions.

Responsibilities

  • Provide organization-level maintenance, scheduled, unscheduled, preventive, and corrective maintenance for all DRSN equipment, hardware, software / firmware, and / or Original Equipment Manufacturer (OEM).
  • Operate all DRSN equipment, to include operation, maintenance, and administration of all DRSN hardware and software.
  • Perform database management of the switch to include database modification, report creation, documentation, backup, and audit of files.
  • Develop and maintain operational status reports.
  • Perform periodic rekey of cryptographic equipment.
  • Maintain a Master Station Log of site operations.
  • Assist with Secure Video Teleconferencing support.
  • Set up secure and non-secure voice and data communication systems, including VoIP and PBX systems.
  • Maintain and repair CCSS equipment, such as switches, routers, modems, and other networking devices.
  • Monitor and analyze CCSS system performance, identifying and resolving issues as needed.
  • Collaborate with other technicians and engineers to design and implement new CCSS systems and upgrades.
  • Update the equipment database to help ensure inventory is kept up to date.
  • Ensure the ticketing system is kept up to date on DRSN trouble tickets for problem / resolution in order to exceed customer repair requirements.
  • Responsible for incoming calls and transferring calls to other individuals.
  • Respond to client service requests in a timely and professional manner, providing excellent customer service.
  • Perform other duties as required.

    • Skills :

  • Current knowledge and experience in the field of information and telecommunications systems and managing switching, transmission, and data networks.
  • Fluent in reading, writing, and speaking the English language, to include the ability to understand electronic and technical data, schematics, and diagrams in accordance with DoD Standards.
  • Familiarity with MS Office programs.
  • Strong customer service and end user equipment support skills and strong written and oral communications required.
  • Can skillfully document operations and processes; can work independently to solve problems yet knows to ask for help.
  • Exceptional organizational skills, meticulously detail oriented.

    • Clearance Level / Citizenship

  • Must possess a valid Top Secret
  • Must possess a current valid driver's license.
  • Must be authorized to work in United States and live within 2 hours of Fort Meade, Maryland

    • Location :

  • Fort Meade, Maryland
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