Military Senior Guest Advisor (SGA)-2

Military Senior Guest Advisor

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Summary

Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities.

Essential Job Duties And Responsibilities

• Selling Passion : Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals.
• Provide world-class guest service : promptly greet guests, respond to guest questions / concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
• Promptly process accurate guest purchases / return transactions via Point-of-Sale (POS) computer system
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided

Solution Selling Focus

Team Support

Operational Agility

Related Competencies

Basic And Preferred Qualifications (Education And / Or Experience)

Minimum Qualifications, Job Skills, Abilities

GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions / needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.

Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and / or other incentives.

Pay : $18.25 - $21.00