Global Portfolio Leader

Global Portfolio Leader

As a member of Global Client Services, you are part of One Global Team : Empowered to Act, Make Connections and Get Results for our customers and their patients!

The Global Portfolio Leader independently manages a portfolio of growth and strategic accounts being responsible for end-to-end business, and they maintain client relationships, with a focus on providing an excellent customer experience and guiding clients through the entire customer journey within Clinical Trial Services. They demonstrate expert capabilities in project management, supporting business development and other industry or business processes. This individual achieves results through creative problem solving, cross-functional teamwork, and their expertise in project management. This role acts as a subject matter expert, mentor and informal leader in the Client Services team, supporting strategic development.

Key Responsibilities :

• Subject matter expert within the team who looks to improve processes, tools, and resources for organization. Provides mentorship and guidance for new hires and less senior project managers and is viewed as a role model leader by peers.
• Collaborates with partners and internal team members to establish and achieve project timeline and deliverables. This includes (but is not limited to) issue management, assessing risks and establishing shared mitigation plans.
• Leads client business review process, QBR's, Quality reviews, meetings and workshops with overall collation assessment monitoring of actions, business performance metrics and targets.
• Coordinates important internal and external business activities to achieve project goals. Works with cross-functional project teams to ensure all project activities are accurately planned and delivered.
• Acts as the "voice of the customer", including recommending appropriate placement of work, making the appropriate technology, region or capacity decision in the best interest of the portfolio.
• Measure project performance and progress using appropriate tools and techniques. Identifies areas of concern and performs corrective actions which are communicated to all collaborators.
• Demonstrates expert technical capabilities, implementation of standard methodologies, process improvement projects and strong expertise in site processes, industry requirements, problem solving, etc.
• Leads strategic development of the project management function, including potential for new or expanded business, global initiatives, site processes, etc. across the internal and external teams
• Provides subject matter expertise in support of business development activities.

As Demonstrated By : Project Management

Client Relationship Management

Technical Knowledge

Project Management Leadership

Key Requirements :

Years of Experience :