Market Relationship Manager

Job Description

Job Description

POSITION SUMMARY

Plays a key role in building community relations and engaging with prospective members. Provides leadership, direction, and coaching to branch staff to ensure efficient, high-quality service to members and the community. Supports the Credit Union’s growth by fostering a strong sales and service culture, developing business relationships, and ensuring compliance with operational, regulatory, and security standards. Assertively and creatively pursue quality lending and deposit opportunities through financial wellness counseling and product awareness to current and potential Credit Union members in support of the branch’s growth goals.

RESPONSIBILITIES AND DUTIES

• Branch Operations

Oversee daily operations to ensure compliance with Credit Union policies, procedures, and regulations.

Provide ongoing coaching and supervision for Member Services Representatives to ensure optimal performance and service delivery.

Serve as the primary contact for consumer and real estate lending opportunities.

Develop and implement strategies to attract and retain members and business partners.

Ensure prompt, courteous, and professional service to all members.

Perform other duties and provide branch support as needed to ensure service continuity.

QUALIFICATIONS

Education :

College degree or experience in a managerial role, preferably as a branch manager in a financial institution

Experience :

Minimum of one year of management experience and one year of lending experience required

Skills and Abilities :

SUPERVISORY RESPONSIBILITIES : Yes

SCHEDULE : Full-time