Customer Service

Customer Service Representative

Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed.

Answer incoming phone and email inquiries from customers.

Process account maintenance and financial transactions.

Assist potential customers with enrollment inquiries.

Understand and explain complex rules and regulations of each plan to customer(s).

Research and respond to financial inquiries for customers, managers, and client Success Team members.

Other Duties as assigned.