Account Executive Major Market

Account Executive

This position is responsible for the retention and management of major market accounts (500+ contracts) within the 21-county Capital Blue Cross service area, and specialty products offered by our subsidiaries. The position requires knowledge of all Capital financial arrangements, products, services, and management reports. The Account Executive must have the ability to analyze, interpret, and present alternative strategies to direct prospects to assist them in meeting their health insurance coverage needs. An understanding of market dynamics and our competitors is a must. Effectively planning and performing all administrative duties is also required of the position, while working to meet and exceed sales and unit goals.

Responsibilities and Qualifications

• Achieves annual retention goals and financial objectives across assigned accounts.
• Works with brokers / consultants to successfully execute strategies for mutual customers.
• Collaborates with appropriate support within Capital Blue Cross to achieve retention and profit objectives.
• Partner with internal and external product, service and sales support areas (e.g. product specialists for vision, dental, pharmacy, clinical management, wellness; sales operations; marketing and labor) to implement and monitor the most appropriate solutions for group customers.
• Prepares proposals, RFP responses, and client, broker, and consultant presentations.
• Completes renewal paperwork and other reports as required by management timely and accurately.
• Assists with identification of tactical issues related to assigned accounts and hands off issues to support functions (e.g. Group Services) when appropriate.
• Provides standard and ad hoc reporting to assigned accounts and brokers / consultants.
• Conducts formal, customized employee group and open enrollment meetings as needed.
• Develops strong relationships with internal business partners leading to the maximization of customer satisfaction, profitable growth and earnings targets within assigned accounts.
• Actively participates in community activities, business coalitions, and industry gatherings to assure customer retention.
• Participates in and successfully completes training requirements.
• Maintains current licensure and certifications that are required by the State and Capital Blue Cross to sell Capital products and services.

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