OVERALL RESPONSIBILITIES :
The Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.
- PREVIOUS HOTEL FRONT DESK EXPERIENCE NOT REQUIRED BUT STRONGLY PREFERRED
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Books guest reservations and / or coordinates with reservation centerRegisters guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityAnswers and routes call as appropriate; takes guest messages with accuracyAssists with sales and marketing efforts as directed by the General ManagerOffers and properly handles requests for wake-up callsRecords pertinent guest information in the pass on logReplenishes continental breakfast as needed and keeps area cleanEnsures common area / lobby is cleanPerforms laundry functions as directedChecks guests in and out of the hotel; processes customer payments according to established policies and procedures.Answers phone in a prompt, efficient, and friendly manner.Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events / functions in the hotel and in the surrounding area.Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Defining and implementing front desk objectives and procedures.Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.Assisting Front Office Manager and Assistant Front Office ManagerPerforming administrative duties such as filing and updating records, among others, as needed.Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.Balances cash bag at open and closing of each shift.Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.Provides a professional image at all times through appearance and dress.Follow company policies and procedures.POSITION DETAILS :
Applicant has ability to work flexible schedule; position is 30-40 hours per weekAM Shift Hours : 6 : 00am to 2 : 30pm
PM Shift Hours : 2 : 00pm to 10 : 30pmNA Shift Hours : 10 : 00pm to 6 : 00am (if needed)UniformKhaki Pants
White Shirt / BlouseNavy Blue BlazerNavy Blue Dress (if applicable)Closed Toe ShoesPOSITION REQUIREMENTS :
High school diploma; or 1-3 months related experience and / or training; or equivalent combination of education and experience.Ability to stand for 8+ hours a day.Ability to work weekends, holidays (overtime if available).PEP PMS experience (not required but strongly preferred).WHAT WE'RE LOOKING FOR :
Minimum of 1 year experience as a front desk supervisorGood understanding of procedures and practices in the hospitality industryExcellent written and verbal communication skillsStrong organizational and time management skillsThe ability to provide exceptional customer serviceGood leadership abilitiesWHAT TO EXPECT IN YOUR FIRST FEW MONTHS :
First you will learn about the hotel and all of our amenities! Then, your leadership will as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!
THE PERKS OF WORKING WITH US :
Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefitsPaid time off for full AND part time associatesTravel discounts at hotel partners and franchises around the worldParticipation in our Wellness programOn-demand pay opportunities for instant pay between paychecksLeadership development program and growth opportunitiesHOW TO APPLY :
Join us! Submit your application online!
Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.
About Lodging Dynamics :
Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
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