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Office manager

Office manager

Handyman Connection of Wilmington, NCWilmington, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Opportunity for advancement
  • Training & development

What You Will Receive

  • Earn competitive pay depending on your skills, experience and availability
  • Work during traditional business hours
  • Professional small office with a friendly touch
  • Excellent training and support
  • casual attire atmosphere

    • Responsibilities

  • Respond to incoming calls and emails, log inquiries, and provide excellent customer service while scheduling estimates and managing updates.
  • Able to manage small business details while working independently
  • Prioritize and schedule jobs, ensuring workers are efficiently assigned based on availability and job readiness.
  • Managing projects from sold to completion and regularly review job statuses to ensure tasks are on track, permits are up to date, and invoices are sent promptly.
  • Manage daily office operations, ensuring efficiency and effectiveness in all administrative tasks.
  • Serve as the primary point of contact for office-related inquiries and issues.
  • Manage the resolution of customer problems and complaints to maximize satisfaction.
  • Generate and send invoices, monitor hours worked, and manage time-and-material billing. Follow up on unpaid invoices to maintain steady cash flow.
  • Handle accounts receivable and track material purchases, input data, and ensure deposits are collected and applied accurately to projects
  • Ability to multi-task in a high stress environment

    • Qualifications

  • Strong telephone and written communication skills to liaise with clients, workers, and vendors.
  • Excellent organizational skills with attention to detail in managing multiple tasks simultaneously and time management abilities to coordinate schedules, track materials, and manage deadlines. .
  • Knowledge of home repair and light remodeling
  • Outgoing personality; enjoys working with people
  • Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
  • (1+) years experience working in a Call Center or Customer Service Role preferred
  • experience leading a remote team of employees

    • Handyman Connection of Wilmington is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time office manager. Our customers are seeking additional office support for our growing business.

    We are now seeking a top-notch office manager who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in Wilmington to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team.

    If you're looking for a office manager role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Wilmington

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    Office Manager • Wilmington, NC, US

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