Senior Health & Wellness Program Specialist

Senior Health & Wellness Program Specialist

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

In this position, you will have primary accountability for leading implementing and maintaining ongoing operations for assigned health and wellness solutions. This includes coordinating and collaborating with vendors and internal staff to implement new cases and provide issue resolution for ongoing program activity. The individual will have subject matter expertise in assigned health and wellness solutions, and will develop and maintain strong business relationships. In addition, this position will participate in the coaching, mentoring, and training of other employees.

Your Responsibilities

• Serve as primary contact for internal and external stakeholders for assigned implementations, vendors and / or market segments.
• Assist internal customers with wellness implementations which may include frequent external customer contact.
• Develop project plans and time lines for implementation of vendor solutions for clients, and / or customized client programs.
• Collaborate with internal parties, vendors, and clients to successfully execute customized or complex implementations or coordinate resolution of escalated issues.
• Build and manage vendor operational relationships with assigned vendors to maximize program efficiencies.
• Plan and chair regular vendor meetings as needed.
• Act as subject matter expert with vendor and internal IT partners.
• Lead efforts to define problems, build the requirements, develop work flows, define performance measures, and coordinate user acceptance testing for new system processes.
• May monitor program performance and vendor payment including any contract guarantees on a monthly basis.
• Provide vendor performance reporting to Health and Wellness Program Manager and Manager of Health and Wellness Programs, Director and others.
• Analyze any internal or vendor reporting related to assigned programs / vendors and communicate key outcomes at the client level.
• Support other internal areas, such as Worksite Wellness and Account Management in the delivery of key outcomes messaging.
• Other duties as assigned.

Required Skills and Experience

Preferred Skills and Experience

Compensation and Benefits

Pay Range : $77,200.00 - $127,400.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include :

To discover more about what we have to offer, please review our benefits page.