Customer Insights Manager (Dallas)

Customer Analytics Manager / Senior Manager

Dallas, TX (Hybrid)

$140$150K + 15% bonus

Were hiring a Manager or Sr. Manager to lead customer and loyalty analytics for a fast-growing national food brand. This role will work with Marketing and Finance, focusing on the data behind guest behavior, visit frequency, check averages, and the effectiveness of our digital and loyalty initiatives. You will be the subject matter expert who helps us understand what drives guest acquisition, retention, and incremental revenue.

The work is highly analytical and commercially focused, not campaign management. Youll analyze transaction-level data, evaluate promotion and offer performance, and develop insights that help the business make smarter investment decisions. Experience working with loyalty programs, CRM data, guest lifecycle, or behavioral analytics is especially valuable.

What Youll Do

• Analyze guest purchase patterns, offer redemptions, visit frequency, and other loyalty behaviors
• Measure the impact of promotions, discounts, and digital channels on sales and profitability
• Build dashboards and KPI frameworks for ongoing reporting and decision support
• Partner with Finance (FP&A) to connect customer behavior to revenue and margin outcomes
• Provide clear insights and recommendations that improve guest engagement and program performance

What Were Looking For