Help Desk Technician - hybrid

Job Description :

Our client, a regional law firm , is seeking a Help Desk Technician to provide front-line technical support for attorneys and staff. This role is responsible for troubleshooting hardware, software, and mobile devices, supporting video conferences via Teams and Zoom , maintaining equipment inventory, and documenting all activity in the firm's ticketing system.

Key Responsibilities :

• Provide day-to-day support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly preferred).
• Support video conferencing technologies (Teams, Zoom).
• Maintain and track equipment inventory.
• Document support activities and resolutions in the ticketing system.
• Travel periodically to other firm offices and for office buildouts / expansions.
• Provide occasional shift coverage or extended hours as needed.

Qualifications :

This is an excellent opportunity for a proactive and service-oriented IT professional to join a respected law firm and support a collaborative, fast-paced environment.