Operations Support Specialist - III

Duties :

4 days in office, Friday WFH. Hartford CT location.

Hours 8 : 30am EST to 5pm EST.

OT available based off work volume.

Possible conversion based off performance.

1-2 rounds for interview process via Zoom.

Add to all subs.

• Current Location and ability to meet location requirements
• Work Authorization status
• Availability to Start / upcoming vacations
• Interview Method Used (video or in-person only) prefer over telephone interview
• Technical Vetting Summary (if applicable who conducted it, what was assessed)
• Relevant Experience Overview (brief explanation of why the candidate is a strong fit)
• Resume Gaps or Job-Hopping Explanation

Note any employment gaps and provide explanation if available)

JOB SUMMARY :

This position is responsible for completing by telephone, a medical assessment with potential new

clients interested in purchasing ForeCare, our fixed annuity with a long-term care rider distributed

through our partner banks and marketing organizations. This position is also responsible for assisting

clients who seek to begin using their long-term care benefits after purchasing a ForeCare contract.

Knowledgeable in medical terminology and the ability to speak clearly and record accurate information

is required.

Responsibilities :

Conduct phone interviews, provide excellent customer service by telephone

Understand annuity and insurance products, procedures and system capabilities

Verify personal information

Administer telephonic cognitive screening tests

Complete initial inquiry phone call for long-term care benefits

Respond to questions regarding long-term care claims benefits

Accurate data entry and record keeping

Question clients regarding medication usage and record responses

Determine when cases need to be referred to underwriting

Communicate underwriting decisions to the field

Ensure compliance with Federal and State regulations, company guidelines and practices

regarding personally identifiable information and personal health information

Other duties as assigned by management

Skills :

Associates degree or equivalent experience

1-3 years experience within the health care industry (medical office, pharmacy or similar)

Customer service / call center experience preferred

Knowledgeable in medical terminology, especially prescription drugs

Understanding of medication usage is helpful

Excellent communication skills, including ability to tailor tone, cadence and inflection to client

needs

Ability to speak clearly, annunciate properly and accurately

Ability to type and talk simultaneously and professionally fill dead space when waiting for

information

Previous experience with geriatric patients

Basic computer navigation

Excellent data entry skills with attention to detail and accuracy on a daily basis

Demonstrate strong attention to detail with excellent organizational skills

Strong interpersonal and team skills required

Participates as a fully functional team member by learning and performing all team processes

Support operational measures and assist in meeting established service standards

Strong written and oral communication skills

Ability to maintain positive attitude and composure in dealing with difficult situations

Ability to be flexible and prioritize activities