Floor Manager

KILGORE HOSPITALITY GROUP

Job Description : Floor Manager – Café Sebastian

Position Overview

The Floor Manager is responsible for overseeing all front-of-house service operations at Café Sebastian, the flagship restaurant within the Transamerica Pyramid. This role ensures a consistently high level of hospitality is delivered during every service, while maintaining team accountability, floor leadership, and guest satisfaction. Though the primary focus is on Café Sebastian, this individual may also support other Kilgore Hospitality Group outlets as needed, including special events, activations, and shared staffing initiatives. The Floor Manager reports to the General Manager and Restaurant manager as well as collaborating closely with the Kitchen team to ensure seamless coordination across outlets.

Core Responsibilities

Service Execution & Guest Relations

• Act as the primary floor lead during meal periods, ensuring a seamless and polished guest experience aligned with Kilgore’s service standards.
• Oversee daily FOH operations, providing real-time guidance and support to the host, bar, and server teams.
• Manage VIP guest recognition, service recovery, pacing, and dining room flow.
• Ensure floor presence at all times to monitor and adjust service dynamics as needed.

Team Supervision & Communication

Administrative & Operational Duties

Skills & Experience Requirements