Service Contract Associate

Service Contract Associate

Zurich North America is hiring multiple Service Contract Associates to join our Vehicle Service Contract team! We are open to hiring talent for various virtual positions to work a shift between the hours of 7am 8pm Pacific Standard Time.

With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.

Service Contract Associates are responsible for a variety of tasks :

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
• Determine applicable contractual coverage and most appropriate replacement / repair solution.
• Work to have a timely resolution to claims by negotiating costs and labor hours associated.
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

Basic Qualifications :

Preferred Qualifications :

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $22.02 - $26.00, with short-term incentive bonus eligibility set at 5%.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.