Help Desk Specialist II (HDS II) (TS, w/ SCI eligibility)RedTrace Technologies Inc • Giesboro, DC, US
Help Desk Specialist II (HDS II) (TS, w / SCI eligibility)
RedTrace Technologies Inc • Giesboro, DC, US
5 days ago
Job type
- Full-time
Job descriptionSoftware installation and support of commercial software and related upgrades Update solutions database with applicable resolutions Problem solving, hardware / software installation and configuration based on computing standards, and client support for all network and desktop Monitors and enforces all IT policies and procedures Assist with setting up new users in IDAM and multiple level security LDAP profiles Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware Maintains, upgrades and repairs PCs / laptops and Window desktop applications for all systems 5+ years of experience in information technology or a related field Bachelors degree in Computer Science, Information Technology or equivalent experience (4 years) Must meet position and certification requirements outlined in DoD Directive 8140 / 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire 10%-25% Travel SAP experience TS with SCI eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Competitive salary for well qualified applicants 401(k) plan Annual performance bonus Certification and advanced degree attainment bonuses Student Loan / Tuition reimbursement Health Care Insurance (medical, dental, vision) Up to four weeks of paid vacation 11 Federal Holidays, and 3 Floating Holidays Team bonding events
Job Description
Job Description
SECURITY CLEARANCE REQUIREMENT : TS, WITH SCI ELIGIBILITY
- POSITION REQUIRES US CITIZENSHIP
Position Title : Help Desk Specialist II (HDS II)
Location : Joint Base Anacostia, Bolling DC (on-site)
Salary Range : $55,000 - $65,000 based on experience
Position Description :
The Help Desk Specialist II will provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support.
Performance shall include :
Qualifications : Required :
Desired :
Security Clearance :
Employee Benefits :
RedTrace Technologies is an EOE employer
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Help Desk Specialist • Giesboro, DC, US