WillowTree is hiring : Product Designer in Boston

Overview

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Product Designers are an integral part of our Design team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days / week. This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.

The Opportunity

As a Product Designer at WillowTree, you'll collaborate closely with cross-functional teams to co-lead ideation sessions, create visually compelling designs, and ensure alignment with brand and strategic goals. You'll also champion inclusive, accessible design and communicate with external clients.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work.

Responsibilities

Collaborate closely with a multidisciplinary team including Software Engineers, Researchers, Strategists, Creatives, and Project Managers, fostering a culture of teamwork and shared ownership.

Support senior designers and engage with international team members, facilitating seamless communication and alignment of design objectives with high-level stakeholders.

Execute various design tasks including sketching, wireframing, building IA, motion design, and conducting usability tests, under the guidance and mentorship of senior designers.

Produce high-quality visual designs that embody the client’s brand identity while ensuring alignment with product strategy goals and budget constraints.

Collaborate with content strategists to ensure cohesive alignment between content strategy and design, enhancing user engagement and experience.

Assist in developing lightweight and purposeful design systems, contributing to creating consistent and scalable design solutions.

Create prototypes in Figma to explore and iterate on design ideas, actively seeking feedback and incorporating insights from senior designers.

Apply visual design principles and user experience best practices to craft intuitive and engaging designs that prioritize user needs and preferences.

Utilize research, analytics, and SEO insights to inform design decisions and iterate designs based on data-driven insights, with guidance from senior designers.

Adhere to platform and accessibility best practices in all design work, promoting inclusivity and ensuring that designs are accessible to all users.

Qualifications

You’ve been designing digital products for 2+ years

Experience with design tools like Figma, Photoshop, and other Adobe applications

A portfolio that exemplifies strong visual design and a focus on defining the user experience

You’ve proudly shipped and launched products

Proven understanding of user experience best practices and platform standards

A strong understanding of typography, layout, color, and advanced design principles

Familiarity with accessibility best practices to ensure designs cater to all user needs

You’re knowledgeable of what’s possible on modern digital platforms, in addition to an understanding of platform design standards (e.g., HIG, Material Design)

Capacity to work under ambiguity and move forward with imperfect data

You’re a conceptual thinker who can translate customer needs, behaviors, and project requirements

Experience in effectively presenting and communicating your design decisions to stakeholders or clients, and team members

Commitment to personal growth, willingness to seek out the necessary information, and openness to mentorship

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)

Life & Disability Insurance

401K matching

Flexible paid time off & paid company holidays

Parental Leave

Employee Share Purchase Plan

Employee Assistance Program (EAP)

And more!

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range

$94,000 — $114,000 USD

Job Details

Seniority level : Entry level

Employment type : Full-time

Job function : Design, Art / Creative, and Information Technology

Industries : Software Development

#J-18808-Ljbffr