Community Resource Specialist (PT 15hrs week, 1st Shift)

IMPACT, a non-profit organization, offers a competitive pay for a hybrid, part time 1st shift, Community Resource Specialist for our IMPACT 211 team.

Since 1960, IMPACT has been serving Southeastern Wisconsin, helping people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement.

Our role is critical. Critical conditions. Critical connections. Critical change.

We believe that the services we provide are enhanced when various groups of people with unique ideas come together. Applicants whose work incorporates a global perspective and a demonstrated commitment to various issues in human services are particularly encouraged to apply.

Position Summary :

IMPACT 211 is our Contact Center, which operates 24 / 7 / 365. As a member of the IMPACT 211 team, the Community Resource Specialist (CRS) provides quality support to all of IMPACT and its outside customers, demonstrating IMPACT's philosophy of customer service, teamwork and value added. Answers IMPACT 211 information and referral line and its tie-in agency's incoming telephone calls, chats, and texts. Community Resource Specialist provide the following services : problem assessment, problem solving, information and referral, and assistance in the development of an action plan to customers within the scope of family, health, and social services that appropriately meets their needs.

Principle Responsibilities :

• Provides assessment, problem solving, information and referral, and crisis intervention, when necessary, in an empathetic and nonjudgmental manner.
• Assist customers in developing an action plan.
• Ask all customers permission to conduct a Customer Satisfaction Survey during the initial call.
• Accurately document customer contacts in a computerized database and other means.
• Provides advocacy for customers experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs, or groups.
• Participates in ongoing training and staff meetings.
• Keeps informed of and demonstrates knowledge of all special service programs.
• Ability to effectively work in and adapt to ongoing necessary changes.
• Works varying work schedules.
• Ensures that IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality
• Actively participate in and support the organization's strategic initiatives.

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IMPACT IS AN EQUAL OPPORTUNITY EMPLOYER