Assistant General Manager

Job Description

Job Description

About MIKA

MIKA, by acclaimed Chef Michael White, is a sophisticated fine dining destination in Coral Gables, blending world-class Italian cuisine with refined hospitality. Our mission is to deliver an elevated guest experience through exceptional food, thoughtful wine and beverage programs, and seamless service in a vibrant yet elegant setting.

Position Overview

The Assistant General Manager (AGM) will support the General Manager in overseeing all front-of-house (FOH) operations, ensuring the highest standards of service, hospitality, and guest satisfaction. This role requires a passionate, hands-on leader with strong organizational skills, an eye for detail, and the ability to inspire and guide a high-performing team. The AGM will play a key role in staff development, service execution, and day-to-day operational excellence.

Key Responsibilities

Leadership & Team Management

Assist the GM in leading, mentoring, and motivating the FOH team, fostering a culture of accountability, professionalism, and hospitality.

Conduct daily pre-shift meetings and support ongoing training initiatives.

Assist with scheduling, staffing, and labor cost management.

Service & Guest Experience

Ensure seamless execution of service while maintaining MIKA’s elevated hospitality standards.

Act as a visible floor presence, engaging with guests and anticipating their needs.

Manage guest relations, responding promptly and effectively to feedback.

Operational Excellence

Oversee daily FOH operations, ensuring readiness for service, cleanliness, and compliance with health and safety regulations.

Collaborate with the GM on developing and implementing SOPs to ensure consistency.

Assist in monitoring budgets, financials, and P&L performance.

Beverage & Culinary Collaboration

Partner with the Beverage Lead and Sommelier to enhance the wine and cocktail program.

Work closely with the culinary team to ensure menu knowledge and proper execution of service standards.

Administration & Reporting

Support in managing payroll, inventory, and purchasing.

Assist in maintaining accurate records of labor, revenue, and operational reports.

Contribute to marketing and promotional initiatives as needed.

Qualifications

Minimum 3–5 years of progressive management experience in fine dining or luxury hospitality.

Strong leadership, communication, and interpersonal skills.

In-depth knowledge of service standards, wine, and beverage programs.

Proven ability to manage financial performance and achieve operational goals.

Bilingual (English / Spanish) preferred.

Flexible availability, including evenings, weekends, and holidays.

Compensation & Benefits

Competitive salary + performance-based incentives.

Health, dental, and vision insurance.

Paid time off and dining privileges.

Opportunities for growth within the Michael White Hospitality Group.

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