Incident Response Engineer II Cloud Services (RapidScale)

Overview

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

Responsibilities

• Own and drive resolution of major incidents from detection through closure.
• Log, categorize, and prioritize incidents based on impact and urgency.
• Act as the central point of coordination for all critical incidents, ensuring rapid engagement and resolution.
• Lead technical bridges (live war rooms), engaging engineering teams and third-party vendors as needed.

Stakeholder Communication

Post-Incident Review and Process Improvement

Monitoring, Metrics, and Risk Mitigation

Qualifications

Required Note : Strong language with Note preserved from original description.

Compensation

USD 90,100.00 - 150,100.00 per year. Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

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