Director of Member Experience

About the job at Glen Oaks Country Club!

Director, Member Experience (FLSA Classification : Exempt) , you will be responsible for developing, implementing, and promoting programs and events for members at the Club. Additionally, you will manage and oversee the rollout of creative and innovative educational and recreational activities while delivering exceptional experience to all age groups, focusing on Youth. You will hire, train, manage and supervise department staff; ensure delivery of services; manage and monitor department budget; ensure regulatory and safety practices are adhered to; communicate and work closely with department heads and their related teams and perform other duties as assigned.

Key Responsibilities :

• Program & Event Development : Create, implement, and promote a variety of programs and events for members of all ages. Focus on providing engaging educational and recreational activities, with special attention to youth programming.
• Innovative Programming : Lead the development and execution of creative, innovative activities that align with the Clubs mission, ensuring events are engaging, enjoyable, and inclusive for all age groups.
• Team Leadership & Supervision : Hire, train, and manage a team of youth staff. Provide guidance, mentorship, and support to ensure exceptional service and smooth event operations.
• Staff Coverage : Be responsible for ensuring adequate coverage for youth programs in the event of staff call-outs.
• Budget Management : Develop, manage, and monitor the budget for the lifestyle department. Ensure all programs and events are cost-effective while maintaining a high level of quality and member satisfaction.
• Safety & Compliance : Ensure all activities adhere to safety protocols and regulatory requirements. Conduct regular assessments to maintain safe environments for all participants, particularly for youth programming.
• Cross-Department Collaboration : Work closely with department heads (Food & Beverage, Golf, Tennis, Aquatics) to integrate their services into lifestyle programming. Collaborate to create seamless, coordinated events that enhance the overall member experience.
• Event Promotion & Communication : Effectively communicate with members and guests to promote upcoming events and activities. Collaborate with the marketing team to create promotional materials and strategies to maximize event participation.
• Program Evaluation : Continuously assess the effectiveness of programs and events through member feedback and performance metrics. Make adjustments as needed to improve programming and ensure overall member satisfaction.
• Administrative Support : Manage administrative tasks related to scheduling, registrations, event coordination, and reporting. Track program attendance, performance, and budget expenditures.
• Additional Duties : Perform other duties as assigned to support the success of lifestyle programming and the overall operation of the Club.

EDUCATION / EXPERIENCE / SKILLS :

PHYSICAL AND MENTAL DEMANDS :

TYPICAL WORKING CONDITIONS :

Work is performed in an indoor / outdoor setting, busy and noisy environment. Some varied weather conditions are expected with exposure to heat / humidity, or cool / cold weather. Varying schedule to include evenings, holidays, and extended hours as business dictates.

About Glen Oaks Country Club :

Glen Oaks Country Club, developed in 1991, is an award-winning gated community and country club in West Des Moines, Iowa. Glen Oaks was previously named the #1 golf course in the State of Iowa by Golf Digest. The clubhouse, golf course and residential community is situated on 532 acres of land. The community is shared by an intimate group of friends and families who truly appreciate a lifestyle marked by quality, tradition and unrivaled amenities. The club features a resort-style aquatics park, patio bar & ice cream shoppe, custom culinary offerings with an on-site Executive Chef, a fitness room with on-site personal trainer and a stunning 18-hole Tom Fazio designed golf course that complements the exceptional beauty that is Glen Oaks Country Club.