EDI Support Specialist (Remote)

Responsibilities

• Monitor, maintain, and troubleshoot EDI transactions to ensure timely and accurate data exchange.
• Collaborate with internal teams and external partners to resolve EDI-related issues promptly.
• Support and enhance EDI workflows for order-to-cash and procure-to-pay processes.
• Document EDI processes, configurations, and troubleshooting steps for knowledge sharing.
• Assist in onboarding new trading partners and implementing EDI standards.
• Work closely with ERP and IT teams to ensure EDI integration aligns with business requirements.

Required Qualifications

• Strong knowledge of EDI standards and protocols (e.g., X12, EDIFACT).
• Proven experience in EDI troubleshooting and issue resolution.
• Understanding of order-to-cash and procure-to-pay business processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for working with internal teams and external partners.
• Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment.
• Quick learner with a proactive and collaborative approach.

Preferred Qualifications (Nice to Have)

• 2+ years in an EDI or technical analyst role.
• Experience in a manufacturing or distribution environment.
• Familiarity with SPS Commerce EDI solutions.
• Experience with Epicor EDI HQ platform.
• Knowledge of IBM i (AS/400, iSeries) ERP systems.
• Basic understanding of ERP integration and data mapping.