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Technology Support Specialist I

Technology Support Specialist I

Spectraforce TechnologiesColumbia, SC, United States
12 days ago
Job type
  • Full-time
Job description

Title : Technology Support Specialist I

Location : Columbia, SC

Duration : 12 Months

Schedule could range anywhere from 6 : 30am to 8 : 00pm

C2 clearance eligibility is required

Duties :

  • Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
  • 80% Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes.
  • Thoroughly document communication with customers and complete requests or issues of basic complexity.
  • 15% Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
  • 5% Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and / or providing input into procedures, etc.

Required Skills and Abilities :

  • Strong customer service skills.
  • Good problem solving skills.
  • Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
  • Understands basic technical problems and solutions in relation to the business environment.

    • Required Software and Other Tools :

  • Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.

    • Preferred Skills and Abilities :

  • Understands the industry's business systems and processes.

    • Work Environment :

  • Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center

    • Required Education :

  • Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree.

    • Degree Equivalency :

  • 2 years of job related work experience.

    • Required Work Experience :

  • None

    • Preferred Work Experience :

  • 1 year-technical call center experience.
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    Technology Support Specialist • Columbia, SC, United States