Talent.com
Customer Service Representative, Capital Equipment (Hybrid)

Customer Service Representative, Capital Equipment (Hybrid)

Skytron LLCGrand Rapids, MI, USA
7 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

  • Comprehensive health benefits (medical, dental, vision) starting on day one
  • Annual Bonus
  • Paid vacation, personal days, and holidays
  • 401(k) and profit sharing
  • Tuition reimbursement
  • Employee wellness program
  • Onsite gym
  • Flexible hybrid work environment with a mix of in-office and remote workdays
  • A supportive, family-owned work environment

What You'll Do

As a Customer Service Representative , you'll play a vital role in supporting our customers and authorized representatives throughout the order fulfillment process. You'll coordinate shipments, resolve issues, and provide top-tier service while ensuring everything runs smoothly and accurately. In this role, you will :

  • Maintain continual contact with assigned authorized representatives throughout the order fulfillment process, ensuring orders are kept on track for timely shipment
  • Work closely with key individuals to verify inventory status, shipping and delivery requirements, and other post-order customer specifications
  • Coordinate shipment activity, including but not limited to preparation of shipping documentation, notification and confirmation of shipment to authorized representatives, coordination of equipment returns, and processing freight claims for damaged products
  • Enter bill of material / quote data lines into the ERP system, recording any discrepancies with the original quote / purchase order
  • Work closely with authorized representatives to resolve discrepancies following customer approval of product configurations
  • Provide timely, thorough responses to customer and authorized representative inquiries concerning order status, inventory availability, pricing, and freight estimates
  • Provide return authorizations for capital equipment and demo equipment, determining the proper credit due and inventory disposition for each item
  • Process authorized representative orders for parts and supplies received via fax or email. Provide customer support and enter orders from customers via call center
  • Handle post-shipment billing for equipment orders, recording any final adjustments, as required.
  • Collaborate with Credit Analysts to create revised invoices, as needed
  • Negotiate on behalf of authorized representatives and customers to resolve various issues, including inventory availability and other time-critical challenges
  • Review and interpret job files entered by the Customer Service Specialist, including review of purchase orders, quotes, delivery requirements, and other specifications
  • What You'll Bring

    We're looking for someone detail-oriented, adaptable, and driven to provide an outstanding customer experience. The ideal candidate will :

  • Demonstrate accuracy in work and attention to detail
  • Follow procedures, guidelines, and company policies
  • Respond quickly and professionally to customer needs
  • Communicate effectively-both verbally and in writing
  • Stay motivated and work well with minimal supervision
  • Be solutions-oriented and capable of working through challenges independently or with team support
  • Manage multiple priorities in a fast-paced environment
  • Qualifications

  • College degree or 3-5 years of relevant experience serving the needs of customers in retail, wholesale, or manufacturing environments
  • 1-3 years of demonstrated success in customer service, order fulfillment, or project management, strongly preferred
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience with MRP / ERP systems and ability to learn Skytron's ERP system, strongly preferred
  • Ability to multitask, work under pressure, and meet deadlines
  • If you require assistance with the application process or would like to request a paper application, please get in touch with Skytron's Human Resources Department at 800.759.8766.

    We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will be considered without regard to race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic under the law.

    Any offer of employment extended to you by Skytron, LCC is contingent upon the successful completion of a criminal background check and drug screen (including screening for Marijuana / THC).

    Create a job alert for this search

    Customer Service Representative • Grand Rapids, MI, USA

    Related jobs
    • Promoted
    Flexible $ : Earn At Least $1445 For Your First 122 Trips, Guaranteed.

    Flexible $ : Earn At Least $1445 For Your First 122 Trips, Guaranteed.

    UberLakeview, MI, US
    Full-time +1
    Earn at least $1445 driving with Uber when you complete your first 122 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 7 days ago
    • Promoted
    Part-Time Retail Customer Sales Specialist

    Part-Time Retail Customer Sales Specialist

    SPECTRUMNewaygo, MI, US
    Part-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $24.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 6 days ago
    • Promoted
    CASHIER / CUSTOMER SERVICE REPRESENTATIVE

    CASHIER / CUSTOMER SERVICE REPRESENTATIVE

    True NorthHolland, MI, US
    Full-time
    True North's mission is to be our communities' first choice for premier fuel and convenience retail.We are committed to continuously improving our guests' experience through growth, quality operati...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Circle KCaledonia, MI, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
    • Promoted
    Quick Earnings : Earn At Least $1445 For Your First 122 Trips, Guaranteed.

    Quick Earnings : Earn At Least $1445 For Your First 122 Trips, Guaranteed.

    UberCedar Springs, MI, US
    Full-time +1
    Earn at least $1445 driving with Uber when you complete your first 122 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 7 days ago
    • Promoted
    Service Tech 1

    Service Tech 1

    Rite-Hite CompanyByron Center, MI, United States
    Full-time
    In addition, Service Technicians act as a technical resource for our customers and our sales force.This position works independently or in small teams in a field service environment, and is a prima...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Supervisor

    Customer Service Supervisor

    Denken Solutions, Inc.Fremont, MI, United States
    Full-time
    Requirement Title : Contact Center Management Supervisor.Work location : Fremont, MI / Hybrid.Work Schedule : M-F 10 : 30 am - 7 : 00 pm / may require availability during other hours, evenings and weekend...Show moreLast updated: 3 days ago
    • Promoted
    Uber - Sign Up to Drive and Earn

    Uber - Sign Up to Drive and Earn

    UberHastings, MI, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 7 days ago
    • Promoted
    Lead Facility Service Team Member

    Lead Facility Service Team Member

    Pilot CompanyHolland, MI, US
    Full-time
    Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.Our energy and lo...Show moreLast updated: 3 days ago
    • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionFremont, Michigan, US
    Full-time +1
    Pilot CBP Air Interdiction Agent.Considering making an application for this job Check all the details in this job description, and then click on Apply. Air and Marine Operations (AMO), a component o...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Michigan StaffingWyoming, MI, US
    Full-time
    Customer Service Representative.Location : 2720 Burlingame SW, Wyoming, Michigan 49509 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, ...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Michigan StaffingSand Lake, MI, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 1 day ago
    • Promoted
    Part-Time Retail Sales Representative

    Part-Time Retail Sales Representative

    SPECTRUMNewaygo, MI, US
    Part-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $24.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 6 days ago
    Customer Service Representative - 2nd / 3rd Shift

    Customer Service Representative - 2nd / 3rd Shift

    7-ElevenWayland, Michigan, United States
    Full-time +1
    Quick Apply
    Cashier (Customer Service Representative)- Retail Sales.Do you want to become a big part of the reason why customers continually return to Speedway? Are you looking for an exciting fast-paced work ...Show moreLast updated: 30+ days ago
    • Promoted
    Earn extra cash - Sign up and drive with Uber

    Earn extra cash - Sign up and drive with Uber

    UberFreeport, MI, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 7 days ago
    • Promoted
    Flexible Hours - Drive with Uber

    Flexible Hours - Drive with Uber

    UberRavenna, MI, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 7 days ago
    • Promoted
    Commercial Service Representative l- RBB Tuesday - Friday 11 : 30am - 8pm; Saturday 8 : 30am - 5 : 00pm.

    Commercial Service Representative l- RBB Tuesday - Friday 11 : 30am - 8pm; Saturday 8 : 30am - 5 : 00pm.

    Fifth Third BankGrand Rapids, MI, United States
    Full-time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Handles Commercial customer in...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Customer Service Technician

    Customer Service Technician

    Marvel RefrigerationGreenville, MI, United States
    Full-time
    REPORTS TO : Technical Service Director.BASIC FUNCTION : To provide continuous telephone and e-mail support of technical and warranty service-related issues for our customers (end-users, dealers, dis...Show moreLast updated: 19 hours ago