Ticket Service Representative

Ticket Service Representative

Ticket Service Representatives are the first point of contact for our guests. They delivered an exceptional customer experience while assisting with ticketing transactions, inquiries, and event information. This role requires professionalism, accuracy, and a friendly demeanor to ensure every guest feels welcomed and supported.

Essential Duties and Responsibilities :

• Greet and assist all guests in a courteous, professional, and friendly manner.
• Ensure guest needs are met by providing seating assistance and ticketing guidance.
• Deliver a consistent, high-quality level of customer service at all times.
• Proactively anticipate and address guest concerns, including ticket purchases, directions, event schedules, and general venue information.
• Accurately distribute "Will Call" tickets and manage related guest inquiries.
• Troubleshoot ticketing concerns quickly and professionally.
• Provide assistance to guests both in person and over the phone.
• Collaborate with fellow staff members to ensure smooth operations.
• Maintain reliable attendance and punctuality; flexible availability is required to meet a minimum of 80% event schedule coverage.
• Adhere to all ASM Global (or applicable venue operator) policies and procedures.
• Perform other duties as assigned by supervisors or management.

Education and Experience :

Skills and Abilities :

Computer Skills :

Working Conditions :

Location : On Site, Charles F. Dodge City Center

Physical Demands :

Note :

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.