Government Banking Client Service Lead

A company is looking for a Government Banking - Client Service Team Lead.

Key Responsibilities

Supervise and mentor client service representatives to achieve team goals and foster a positive culture

Ensure timely and high-quality responses to client inquiries while monitoring service levels for improvement

Oversee daily workflow and identify process improvements to enhance operational efficiency

Required Qualifications

High School diploma or equivalent required

Minimum of 6 years in client service and / or account management experience

At least 1 year of supervisory or lead experience

Undergraduate degree preferred