Talent.com
Client Service Coordinator

Client Service Coordinator

Banfield Pet HospitalWentzville, MO, US
30+ days ago
Job type
  • Full-time
Job description

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

  • Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

The Five Principles

  • Quality The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency We use resources to the full, waste nothing and do only what we can do best.
  • Freedom We need freedom to shape our future; we need profit to remain free.

    • Hiring Qualifications Competencies

  • Leadership
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening Functional
  • Preventative Care And Owps
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management

    • Capabilities And Experience (Can Do)

  • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

    • Attitudes (Willdo)

  • Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
  • Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  • Independence Able and willing to perform tasks and duties without supervision.
  • Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

    • Special Working Conditions

  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • The noise level in the work environment is moderately high.
  • Requires sufficient ambulatory skills in order to perform duties while at hospital.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication substances.

    • Experience, Education And / Or Training

  • High School Diploma or equivalent preferred.
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
    • Create a job alert for this search

    Client Service Coordinator • Wentzville, MO, US

    Related jobs
    • Promoted
    Travel Physical Therapist (PT) - $1,900 to $2,079 per week in Union, MO

    Travel Physical Therapist (PT) - $1,900 to $2,079 per week in Union, MO

    AlliedTravelCareersUnion, MO, US
    Full-time
    AlliedTravelCareers is working with Oculus Rehab to find a qualified Physical Therapist (PT) in Union, Missouri, 63084!.We are a national staffing agency that partners with premier healthcare facil...Show moreLast updated: 30+ days ago
    • Promoted
    Direct Support Professional

    Direct Support Professional

    SevitaHillsboro, MO, US
    Part-time
    Sevita family, provides community-based services for individuals with intellectual and developmental disabilities.Here we believe every person has the right to live well, and everyone deserves to h...Show moreLast updated: 30+ days ago
    • Promoted
    CRNA in Sullivan, MO

    CRNA in Sullivan, MO

    TeamHealth CorporateSullivan, MO, United States
    Full-time
    Join our all-CRNA anesthesia team at BJC Missouri Baptist Sullivan and elevate your career in a supportive and autonomous environment. Our practice focuses on bread-and-butter cases, providing a sol...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapy Assistant - $1425 / Week

    Travel Physical Therapy Assistant - $1425 / Week

    Medpro Healthcare StaffingCedar Hill, MO, US
    Full-time
    Medpro Healthcare Staffing is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Cedar Hill, MO. Shift : 5x8 hr flex Start Date : 11 / 10 / 2025 Duration : 13 weeks Pay : ...Show moreLast updated: 6 days ago
    • Promoted
    Physical Therapist

    Physical Therapist

    Delta CompaniesHermann, MO, United States
    Permanent
    Join our team of healthcare professionals in Missouri's picturesque Wine Region, where the Missouri River flows gently through charming communities. We are seeking a skilled Physical Therapist to jo...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,590 to $1,739 per week in Union, MO

    Travel Physical Therapist (PT) - $1,590 to $1,739 per week in Union, MO

    AlliedTravelCareersUnion, MO, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified Physical Therapist (PT) in Union, Missouri, 63084!. Host Healthcare is an award-winning travel healthcare company with an imme...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionHardin, IL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Relations Specialist

    Customer Relations Specialist

    Compass Health NetworkHouse Springs, MO, US
    Full-time
    The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in / check-out, verifying demographics and collecting co-pays, if applicable.Th...Show moreLast updated: 5 days ago
    • Promoted
    Flight Coordinator I

    Flight Coordinator I

    Air Evac LifeteamO'Fallon, MO, US
    Part-time
    More Information about this Job : .JOB DESCRIPTION &n...Show moreLast updated: 30+ days ago
    MDS Coordinator

    MDS Coordinator

    GRANDVIEW HEALTHCARE CENTERWashington, Missouri
    Full-time
    Quick Apply
    GRAND VIEW HEALTHCARE CENTER, located in Washington, Missouri is currently seeking an MDS Coordinator to join our team.MDS Coordinator Duties and Responsibilities : . Completing accurate assessments, ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Facilities Coordinator

    Facilities Coordinator

    WEG Transformers USAWashington, MO, US
    Full-time
    WEG offers competitive compensation, meaningful and exciting career options, as well as excellent benefits, including : . Excellent Medical, Dental, and Vision coverage starts at 30 days.Employee Assi...Show moreLast updated: 16 hours ago
    • Promoted
    Occupational Therapist (OT) Opportunity with Sign On Bonus

    Occupational Therapist (OT) Opportunity with Sign On Bonus

    LiveWell PartnersTroy, MO, United States
    Full-time
    Compensation : Guaranteed base, uncapped, processed bi-weekly.Shift Type : Full-time, Monday - Friday, 8 AM to 4 PM (flexible). Paid Monthly Premiums for Medical, Dental, Vision Insurance, & Short-Ter...Show moreLast updated: 4 days ago
    • Promoted
    Travel Physical Therapy Assistant - $1442 / Week

    Travel Physical Therapy Assistant - $1442 / Week

    Medpro Healthcare StaffingUnion, MO, US
    Full-time
    Medpro Healthcare Staffing is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Union, MO. Shift : 3x12 hr days Start Date : 10 / 20 / 2025 Duration : 13 weeks Pay : $14...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Associate

    Client Service Associate

    Stifel FinancialChesterfield, MO, US
    Full-time
    Stifel strives for a culture that puts its clients and associates first : a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers...Show moreLast updated: 5 days ago
    Client Retention Specialist

    Client Retention Specialist

    RENT ONESullivan, MO, USA
    Full-time
    Quick Apply
    Rent One is proud to provide our customers with affordable home furnishings and appliances.Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, ext...Show moreLast updated: 30+ days ago
    • Promoted
    Operator

    Operator

    Newly Weds Foods- Gerald, MOGerald, MO, US
    Full-time
    Shift and 2nd Shift openings .MONDAY THROUGH FRIDAY - Occasional Weekend Work .Performs functions directed towards successfully and efficiently meeting packaging goals for customer orders...Show moreLast updated: 15 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,878 per week in Union, MO

    Travel Physical Therapist (PT) - $1,878 per week in Union, MO

    AlliedTravelCareersUnion, MO, US
    Full-time
    AlliedTravelCareers is working with Advantis Medical Staffing to find a qualified Physical Therapist (PT) in Union, Missouri, 63084!. Advantis Medical, the #1 rated travel nurse agency, is currently...Show moreLast updated: 30+ days ago
    • Promoted
    Crisis Center Clinician (Weekend Days)

    Crisis Center Clinician (Weekend Days)

    Compass Health NetworkUnion, MO, US
    Part-time
    To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $600 for non-certified or licensed candidates and an additional $1,800 f...Show moreLast updated: 17 days ago