Telecommunications Supervisor - Parc 55 San Francisco a Hilton Hotel

Overview Parc 55 San Francisco - a Hilton Hotel is looking for its next Telecommunications Supervisor to join their Front Office team. This is a perfect opportunity for someone who has a passion for customer service and wants to grow in the hospitality industry.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

The 1024-room boutique hotel sits steps from Powell Street and Westfield San Francisco Shopping Center. It’s the perfect location for both work and play!

Our team members enjoy an award-winning culture with benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We were ranked #1 on Great Places to Work and Fortune’s World’s Best Workplaces list.

Responsibilities

Supervise, support and monitor team member performance in all communications and telephone procedures, including answering and directing calls, recording and relaying messages, responding to emergencies, and communicating information to guests.

Schedule and coordinate installation and service of telephones and high-speed internet connectivity in meeting and conference facilities.

Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.

Demonstrate and ensure team members have thorough knowledge of hotel, local and general product information.

Schedule, assign daily work, inform and train team members.

Monitor, observe and assist in evaluating team member performance.

Perform duties of Communications / Telephone Operator.

Qualifications & Requirements

Minimum of two years of customer service experience.

One year of supervisory experience.

Passionate, energetic, and flexible with schedule.

Shift & Compensation

Shift pattern : mornings, evenings, overnight, weekends and holidays are required

The hourly rate : $24.73 (First 90 Days), $32.97 (Full Rate)

Benefits Hilton offers an award-winning workplace culture and a comprehensive benefits package including :

Access to DailyPay

Medical Insurance Coverage – for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education and professional development

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Benefits may vary by property terms and conditions

About Hilton Hilton is the leading global hospitality company with brands spanning luxury to mid-priced hotels. Hilton’s vision is to fill the earth with the light and warmth of hospitality.

Locations & Schedule Work Location : Hilton San Francisco – Union Square

Job Type : Full-time

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