Order ProcessorNPAworldwide • Santa Ana, 92707, CA, California, USA
Order Processor
NPAworldwide • Santa Ana, 92707, CA, California, USA
10 days ago
Job type
- Full-time
Job descriptionResponsible for the day-to-day operational responsibilities for the associated Service Management process area. Perform backup operational responsibilities for one or more IT Service Management process areas. Generate and distribute requested and cyclical reports for the associated process area. Participate and support regularly scheduled service management forums. Actively participate in projects to support the advancement of Service Management practices to IT. Review ITSM tool records and reports to ensure compliance with quality and SLAs. Create and update procedure documentation. Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.
Order Processing,Service Management,ITIL,Technical Writing,Project Coordination
- Self-motivated
- Solid analytical skills
- Well-versed in the ITIL Service Management Processes
- Technical writing skills
- Project assessment / coordination skills
- Knowledge of IT policies and procedures
- Typically have 3-5 years of directly related experience.
- ITIL v3 Foundations certification preferred
- BS Degree or equivalent work experience.
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Order Processor • Santa Ana, 92707, CA, California, USA
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