Technical Support Specialist 2

Job Description

Insight Global is seeking a Level 2 IT Technician to support a Managed Service Provider servicing a diverse portfolio of SMB and enterprise clients. The ideal candidate will have strong proficiency in Microsoft environments, including Microsoft 365 and Azure, Windows-based systems, and core network services, while thriving in a collaborative, fast-paced team. Responsibilities include resolving Level 2 support issues for desktops, laptops, printers, and mobile devices; troubleshooting Active Directory, Azure AD, DNS / DHCP, and Windows Server functions; assisting with firewall, VPN, and LAN / WAN configurations; deploying software updates and performing routine maintenance; and participating in larger projects such as server migrations, firewall installations, and Office 365 deployments. Additional duties include providing remote and occasional onsite support, managing tickets and documentation, handling workstation provisioning and onboarding / offboarding, supporting VIP users, collaborating with vendors, and delivering occasional off-hours support as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Skills and Requirements

8+ years of experience in an IT Support role

Proven experience in an MSP or multi-client environment.

Strong experience with Windows 10 / 11, Microsoft 365, and Windows Servers

Understanding of Domain Registration, DNS, Email flow, and anti-spam internet processes

Experience deploying or migrating IT Infrastructure related items

Solid understanding of Active Directory, Azure AD, Group Policy, DNS / DHCP

Conceptual understanding of Firewall rules and VPNs on at least one platform

Administrative understanding of VMWare and Hyper-V

Understanding of TCP / IP, switching, and wireless technologies.

Experience with an IT Ticket / case tracking system

Excellent communication and customer service skills.

Strong documentation and organizational abilities. - Certifications such as :

o Microsoft Certified : Azure Administrator Associate

o Microsoft 365 Certified : Modern Desktop Administrator Associate

o CompTIA Security+, CCNA, or equivalent certifications

Experience with mobile device support (iOS / Android) and MDM tools (Intune)

Familiarity with AV and conference room technologies (Zoom Rooms, Microsoft Teams Rooms, Yealink Devices)

Experience with Layer 2 and Layer 3 network switch programming and configuration

Experience with VoIP systems (e.g., Asterisk, 3CX, Cisco, RingCentral) and CCTV technologies (e.g., UniFi Protect, Genetec, Avigilon, Axis)

Azure VDI