Service Coordinator

Job Description

Job Description

This crucial administrative role necessitates a combination of strong communication, customer service, multitasking, and organizational abilities to achieve positive outcomes for both clients and the organization. A proficient Service Coordinator collaborates extensively with the Service Manager, Shop Manager, Technicians, Order Management team, and Customers. The position involves liaising with both internal and external stakeholders regarding their service and product needs. A successful candidate must demonstrate the capacity for multitasking, a sense of urgency, meticulous attention to detail, and a robust work ethic.

Duties and Responsibilities :

Maintains constant and clear communication with customers and fellow associates.

Enters and maintains Equipment Records.

Setup new prospects in the ERP system. This includes sending credit apps, standard level of service forms, tax ID forms, etc. Files or forwards all forms to corporate as required. Ensures appropriate customer information and notes are reflected in Netsuite to include the level of service, data requirements, and customer contact info.

Maintains customer records and files as required by corporate quality requirements.

Creates quotes for customers as directed by the Service Manager / Customer Service Manager.

Enters and processes all orders and manages vendor orders including any expedites working with the procurement specialist and vendors. Processes and manages all orders, including vendor orders and any expedites, in collaboration with the procurement specialist and vendors.

Processes paperwork from service manager for all work and invoices as needed for any manual orders.

Enters and maintains customer POs for work to be done or products to be ordered. Handles any customer questions and requests for returns

Any other duties that may be assigned per your Manager or the Valve Shop Manager.

Consistently maintains good work attendance and productive work ethic.

Minimum Requirements / Qualifications :

Associates Degree preferred

Computer competent with standard software packages including ERP systems and Google Suite.

Must be able to multitask, have a sense of urgency and great organizational skills, be detail oriented, and have a strong work ethic

Core Competencies :

Commitment to Excellence - Check your work

Customer Relationship Management - communicate with customers to deliver better service

Functions well in a team environment

Demonstrates mathematical proficiency

Physical Demands of the Position :

Sit at a desk, with minimal breaks, for up to four hours at a time

Perform data entry for up to four hours at a time with minimal breaks

Spend extended lengths of time viewing computer screens

Possess a clear and articulate speaking voice

Must be highly organized, with a well-developed ability to multi-task

Possess ability to quickly learn and retain vendor-related information as well as company policies and procedures

Ability to efficiently and calmly work in a fast-paced dynamic work environment

A high degree of self-control and the ability to interact with others in a businesslike and professional manner