Assistant General Manager

Why Wendy's

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling. With the support of a General Manager or District Manager, you will manage the daily operations and staff of a Wendy's restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Shift Managers, Team Trainers and Crew with the support of your GM or DM. You must be able to complete all GM duties as needed within a restaurant in the absence of a General Manager. Duties may vary depending on duration of coverage. By accepting this position, you may be required to travel or transfer to other restaurants within your market or to assume the role of acting GM in restaurants in your market as necessary.

Key Responsibilities include :

• Maximizing store sales goals versus budget and prior year, including participation in marketing programs.
• Evaluating store performance at specified intervals using Company inspection forms.
• Analyzing restaurant performance data (sales, food cost, SOS, VOC) to make recommendations for developing and implementing appropriate plans to resolve unfavorable trends and enhance sales and profit.
• Managing assigned store requirements for new product rollouts / procedures.
• Ensuring protection of the Wendy's brand and assets through store compliance with Company operating policies and procedures.
• Training, monitoring and reinforcing food safety procedures to store management and crew employees, ensuring all food safety procedures are executed according to Company policies and health / sanitation regulations.
• Coaching and retraining managers as required and taking corrective actions as appropriate with support from General Manager or District Manager.
• Managing food, labor and paper costs and other controllable expenses.
• Investigating and resolving customer complaints within the restaurant.
• Informally evaluating store performance, receiving and incorporating feedback from store inspections or DM visits, and implementing action plans to improve store ratings.
• Assisting in conducting regular managers' meetings to communicate and reinforce priorities.
• Ensuring People Excellence culture through developing subordinates to maximize their contributions and future promotability.
• Executing proper training and development through current systems and practices.
• Ensuring achievement of proper staffing levels by utilizing ongoing system for the recruitment, development, recognition and retention of store management and crew.
• Assisting in preparing and conducting quality, timely performance feedback and performance appraisals for store management and crew.
• Recommending corrective action to GM or DM related to customer service issues or poor performance of crew or subordinate managers.
• Ensuring the continual improvement of Quality, Service and Cleanliness standards on all dayparts, including the monitoring of food product quality.
• Utilizing the Customer Experience Playbook and putting emphasis on "Delight Every Customer."
• Helping to diagnose service issues and directing subordinate managers and crew in executing Playbook plays to resolve.

What you can expect

What we expect from you