CUSTOMER SERVICE SPECIALIST 1229 (REVISED 02 / 28 / 25) (A)

Customer Service Specialist

A Customer Service Specialist performs specialized business tax, licenses, and permits work, involving cashiering, various aspects of processing and reviewing customer requests for service, billing questions and resolutions, as well as service complaints, responding to the public's concerns and requests for information on City business tax and associated permits, Lifeline exemptions and reductions, ordinances, rules, regulations, and policies, including the use of a computer terminal for inputting requests, reviewing billing information, and following up on requests; and does related work.

Two years of full-time paid call center operation or direct customer service experience, responding to customer inquiries in person, telephonically, via e-mail, or through on-line chat activities; or six months of full-time or 960 cumulative hours paid experience with the City of Los Angeles Office of Finance at the level of a Tax Renewal Assistant directly handling or providing clerical support for processing business tax billings or payments, and completion of a four week Business Tax Ordinance class provided by the City of Los Angeles Office of Finance.

Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https : / / www.governmentjobs.com / careers / lacity.

The examination will consist of a qualifying multiple-choice test administered and proctored on-line and an interview. Candidates invited to participate in the on-line multiple-choice test will be able to take the test as instructed from a remote location using a computer with a webcam and a reliable internet connection.